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Chore: Add docs on supported features per channel (#1032)

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* Chore: Add docs on supported features per channel
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Pranav Raj S 2020-07-12 20:35:47 +05:30 committed by GitHub
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---
path: "/docs/channels/feature-comparison"
title: "Supported features on channels"
---
### Supported message type
<div class="table table-striped">
| Channel | Incoming/Outgoing message | Activity message | Template message |
| -- | -- | -- | -- |
| Website | Yes | Yes | Yes |
| Facebook | Yes | Yes | No |
| Twitter DM | Yes | Yes | No |
| Tweets | Yes | Yes | No |
| SMS | Yes | Yes | No |
| Whatsapp | Yes | Yes | No |
</div>
### Maximum message size (number of characters)
<div class="table table-striped">
| Channel | Maximum message size |
| -- | -- |
| Website | 10,000 |
| Facebook | 640 |
| Twitter DM | 10,000 |
| Tweets | 280 |
| SMS | 160 |
| Whatsapp | 10,000 |
</div>
### Outgoing message restriction
<div class="table table-striped">
| Channel | Restriction |
| -- | -- |
| Website | No restriction |
| Facebook | Cannot send promotional messages 24 hours after the last incoming message |
| Twitter DM | No restriction |
| Tweets | No restriction |
| SMS | No restriction |
| Whatsapp | Cannot send any message other than Whatsapp approved template messages 24 hours after the last incoming message |
</div>
### Available features
<div class="table table-striped">
| Channel | Channel greeting | Attachments | Agent Auto assignment | Slack |
| -- | -- | -- | -- | -- |
| Website | Yes | Yes | Yes | Yes |
| Facebook | Yes | No | Yes | No |
| Twitter DM | Yes | No | Yes | No |
| Tweets | Yes | No | Yes | No |
| SMS | Yes | No | Yes | No |
| Whatsapp | Yes | No | Yes | No |
</div>