diff --git a/docs/channels/supported-features.md b/docs/channels/supported-features.md new file mode 100644 index 000000000..9175994ab --- /dev/null +++ b/docs/channels/supported-features.md @@ -0,0 +1,65 @@ +--- +path: "/docs/channels/feature-comparison" +title: "Supported features on channels" +--- + + +### Supported message type + +
+ +| Channel | Incoming/Outgoing message | Activity message | Template message | +| -- | -- | -- | -- | +| Website | Yes | Yes | Yes | +| Facebook | Yes | Yes | No | +| Twitter DM | Yes | Yes | No | +| Tweets | Yes | Yes | No | +| SMS | Yes | Yes | No | +| Whatsapp | Yes | Yes | No | + +
+ +### Maximum message size (number of characters) + +
+ +| Channel | Maximum message size | +| -- | -- | +| Website | 10,000 | +| Facebook | 640 | +| Twitter DM | 10,000 | +| Tweets | 280 | +| SMS | 160 | +| Whatsapp | 10,000 | + +
+ +### Outgoing message restriction + +
+ +| Channel | Restriction | +| -- | -- | +| Website | No restriction | +| Facebook | Cannot send promotional messages 24 hours after the last incoming message | +| Twitter DM | No restriction | +| Tweets | No restriction | +| SMS | No restriction | +| Whatsapp | Cannot send any message other than Whatsapp approved template messages 24 hours after the last incoming message | + +
+ +### Available features + +
+ +| Channel | Channel greeting | Attachments | Agent Auto assignment | Slack | +| -- | -- | -- | -- | -- | +| Website | Yes | Yes | Yes | Yes | +| Facebook | Yes | No | Yes | No | +| Twitter DM | Yes | No | Yes | No | +| Tweets | Yes | No | Yes | No | +| SMS | Yes | No | Yes | No | +| Whatsapp | Yes | No | Yes | No | + +