Kumi
97cd4aeb2f
Renamed the bot from "SupportBot" to "ApplicationBot" to reflect expanded functionality including room application management. Updated README to specify the fork's purpose and extended the bot with features like automated ticket creation for new members, application processing, and command handling for room monitoring and user access management. This enhances the bot's use case by supporting room access applications alongside support tickets.
71 lines
3.3 KiB
Markdown
71 lines
3.3 KiB
Markdown
# Matrix Application Bot
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[](https://private.coffee)
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[](https://matrix.to/#/#matrix-supportbot:private.coffee)
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[](https://pypi.org/project/matrix-applicationbot/)
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[](https://pypi.org/project/matrix-applicationbot/)
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[](https://pypi.org/project/matrix-applicationbot/)
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[](https://git.private.coffee/privatecoffee/matrix-applicationbot)
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*Note:* This project is a fork of [matrix-supportbot](https://git.private.coffee/privatecoffee/matrix-supportbot) to extend its functionality by handling room join applications. This README needs to be updated to reflect the changes.
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Matrix Application Bot is a support ticket bot for the Matrix protocol built using the `matrix-nio` library. The bot allows users to open support tickets and communicate with support operators in a structured manner. Operators can manage tickets and relay messages between customer-facing and operator-facing rooms.
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## Features
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- The bot's state is stored in a Matrix room, so no external database is required.
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- Users can invite the bot to a direct message (DM) and receive instructions on how to open a support ticket.
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- Users can open support tickets using the `!supportbot openticket` command.
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- The bot creates a new customer-facing room for each ticket and invites the user to it.
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- Operators are notified of new tickets in a shared operator room.
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- Operators can join operator-facing rooms for each ticket and communicate with customers.
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- Messages between customer-facing and operator-facing rooms are relayed by the bot.
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- Operators can close tickets and list open tickets using bot commands.
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- Supports relaying of different message types, including text and media.
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## Commands
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### User Commands
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- `!supportbot openticket` - Opens a new support ticket and creates a customer-facing room.
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### Operator Commands
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- `!supportbot invite <ticket_id>` - Invites an operator to the operator-facing room for the specified ticket.
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- `!supportbot close <ticket_id>` - Closes the specified ticket.
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- `!supportbot list` - Lists all open tickets.
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## Installation
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1. Install from PyPI:
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```bash
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pip install matrix-supportbot
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```
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2. Create a `config.yaml` file with your Matrix credentials and operator room ID:
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```yaml
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homeserver: "https://homeserver.example"
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username: "your_username"
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password: "your_password"
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operator_room_id: "!your_operator_room_id:homeserver.example"
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```
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## Usage
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Run the bot with the following command:
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```bash
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supportbot
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```
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The bot will log in to your Matrix server, join the operator room, and start listening for commands and invites.
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## Contributing
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Contributions are welcome! Please fork the repository and create a pull request with your changes.
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## License
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This project is licensed under the MIT License. See the [LICENSE](LICENSE) file for details.
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