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feat(bot): enhance communication during user operations

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Added messages to notify the operator room when user invitation or kick actions fail, improving operator awareness. Included notifications to both the monitored and operator rooms when a room starts being monitored, enhancing transparency. Updated ticket terminology to "application" to better reflect the context. Also, added notification to customers when a moderator wishes to join their room, improving user interaction. This enhances clarity and communication efficiency within the application bot's operations.
This commit is contained in:
Kumi 2024-11-08 09:08:21 +01:00
parent c5acd76c0a
commit 005a407d93
Signed by: kumi
GPG key ID: ECBCC9082395383F
1 changed files with 49 additions and 2 deletions
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51
src/matrix_applicationbot/classes/bot.py
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@ -174,6 +174,15 @@ class ApplicationBot:
f"Failed to invite user {user_id} to protected room {protected_room}: {invite_response}"
)
await self.client.room_send(
self.operator_room_id,
"m.room.message",
{
"msgtype": "m.text",
"body": f"Failed to invite user {user_id} to protected room {protected_room}",
},
)
await self.client.room_send(
room.room_id,
"m.room.message",
@ -201,6 +210,15 @@ class ApplicationBot:
f"Failed to kick user {user_id} from monitored room {monitored_room}: {kick_response}"
)
await self.client.room_send(
self.operator_room_id,
"m.room.message",
{
"msgtype": "m.text",
"body": f"Failed to kick user {user_id} from monitored room {monitored_room}",
},
)
async def get_user_id_from_ticket_room(self, room_id):
# Find the user associated with the ticket id based on the room id
response = await self.client.room_get_state(self.operator_room_id)
@ -222,6 +240,24 @@ class ApplicationBot:
await self.set_monitored_rooms(monitored_rooms)
logging.info(f"Added room {room_id} to monitored rooms")
await self.client.room_send(
room_id,
"m.room.message",
{
"msgtype": "m.text",
"body": "This room is now being monitored for applications.",
},
)
await self.client.room_send(
self.operator_room_id,
"m.room.message",
{
"msgtype": "m.text",
"body": f"Room {room_id} is now being monitored for applications.",
},
)
async def remove_monitored_room(self, room_id):
monitored_rooms = await self.get_monitored_rooms()
if room_id in monitored_rooms:
@ -364,7 +400,7 @@ class ApplicationBot:
"m.room.message",
{
"msgtype": "m.text",
"body": f"New ticket #{ticket_id} created by {sender}",
"body": f"New application #{ticket_id} created by {sender}",
},
)
@ -396,12 +432,23 @@ class ApplicationBot:
if isinstance(response, RoomGetStateEventResponse):
operator_room_id = response.content["operator_room"]
customer_room_id = response.content["customer_room"]
await self.client.room_send(
customer_room_id,
"m.room.message",
{
"msgtype": "m.text",
"body": "A moderator would like to join the room to discuss your application.",
},
)
await self.client.room_invite(operator_room_id, sender)
else:
await self.client.room_send(
room.room_id,
"m.room.message",
{"msgtype": "m.text", "body": f"Ticket #{ticket_id} does not exist."},
{"msgtype": "m.text", "body": f"Application #{ticket_id} does not exist."},
)
async def close_ticket(self, room, sender, command):