90 lines
2.1 KiB
JSON
90 lines
2.1 KiB
JSON
{
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"REPORT": {
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"HEADER": "Overview",
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"LOADING_CHART": "正在載入图表數據...",
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"NO_ENOUGH_DATA": "我們没有收到足夠的數據來生成報表，請稍後再試。",
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"DOWNLOAD_AGENT_REPORTS": "下載客服報告",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "會話",
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"DESC": "(總計)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "收到的消息",
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"DESC": "(總計)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "發送的消息",
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"DESC": "(總計)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "首次回覆時間",
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"DESC": "( 平均)"
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},
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"RESOLUTION_TIME": {
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"NAME": "解決時間",
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"DESC": "( 平均)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "已解決的數量",
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"DESC": "(總計)"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "最近7天"
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},
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{
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"id": 1,
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"name": "最近30天"
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},
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{
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"id": 2,
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"name": "三個月內"
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},
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{
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"id": 3,
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"name": "六個月內"
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},
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{
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"id": 4,
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"name": "去年"
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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}
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},
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"CSAT_REPORTS": {
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"HEADER": "CSAT Reports",
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"NO_RECORDS": "There are no CSAT survey responses available.",
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"TABLE": {
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"HEADER": {
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"CONTACT_NAME": "Contact",
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"AGENT_NAME": "Assigned agent",
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"RATING": "Rating",
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"FEEDBACK_TEXT": "Feedback comment"
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}
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},
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"METRIC": {
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"TOTAL_RESPONSES": {
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"LABEL": "Total responses",
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"TOOLTIP": "Total number of responses collected"
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},
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"SATISFACTION_SCORE": {
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"LABEL": "Satisfaction score",
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"TOOLTIP": "Total number of positive responses / Total number of responses * 100"
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},
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"RESPONSE_RATE": {
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"LABEL": "Response rate",
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"TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
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}
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}
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}
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}
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