78 lines
3.3 KiB
JSON
78 lines
3.3 KiB
JSON
{
|
|
"MACROS": {
|
|
"HEADER": "Macros",
|
|
"HEADER_BTN_TXT": "Add a new macro",
|
|
"HEADER_BTN_TXT_SAVE": "Save macro",
|
|
"LOADING": "Fetching macros",
|
|
"SIDEBAR_TXT": "<p><b>Macros</b><p>A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click. When the agents run the macro, the actions would be performed sequentially in the order they are defined. Macros improve productivity and increase consistency in actions. </p><p>A macro can be helpful in 2 ways. </p><p><b>As an agent assist:</b> If an agent performs a set of actions multiple times, they can save it as a macro and execute all the actions together using a single click.</p><p><b>As an option to onboard a team member:</b> Every agent has to perform many different checks/actions during each conversation. Onboarding a new support team member will be easy if pre-defined macros are available on the account. Instead of describing each step in detail, the manager/team lead can point to the macros used in different scenarios.</p>",
|
|
"ERROR": "Something went wrong. Please try again",
|
|
"ORDER_INFO": "Macros will run in the order you add your actions. You can rearrange them by dragging them by the handle beside each node.",
|
|
"ADD": {
|
|
"FORM": {
|
|
"NAME": {
|
|
"LABEL": "Macro name",
|
|
"PLACEHOLDER": "Enter a name for your macro",
|
|
"ERROR": "Name is required for creating a macro"
|
|
},
|
|
"ACTIONS": {
|
|
"LABEL": "액션"
|
|
}
|
|
},
|
|
"API": {
|
|
"SUCCESS_MESSAGE": "Macro added successfully",
|
|
"ERROR_MESSAGE": "Unable to create macro, Please try again later"
|
|
}
|
|
},
|
|
"LIST": {
|
|
"TABLE_HEADER": [
|
|
"이름",
|
|
"Created by",
|
|
"Last updated by",
|
|
"Visibility"
|
|
],
|
|
"404": "No macros found"
|
|
},
|
|
"DELETE": {
|
|
"TOOLTIP": "Delete macro",
|
|
"CONFIRM": {
|
|
"MESSAGE": "삭제하시겠습니까? ",
|
|
"YES": "Yes, Delete",
|
|
"NO": "아니오"
|
|
},
|
|
"API": {
|
|
"SUCCESS_MESSAGE": "Macro deleted successfully",
|
|
"ERROR_MESSAGE": "There was an error deleting the macro. Please try again later"
|
|
}
|
|
},
|
|
"EDIT": {
|
|
"TOOLTIP": "Edit macro",
|
|
"API": {
|
|
"SUCCESS_MESSAGE": "Macro updated successfully",
|
|
"ERROR_MESSAGE": "Could not update Macro, Please try again later"
|
|
}
|
|
},
|
|
"EDITOR": {
|
|
"START_FLOW": "Start Flow",
|
|
"END_FLOW": "End Flow",
|
|
"LOADING": "Fetching macro",
|
|
"ADD_BTN_TOOLTIP": "Add new action",
|
|
"DELETE_BTN_TOOLTIP": "Delete Action",
|
|
"VISIBILITY": {
|
|
"LABEL": "Macro Visibility",
|
|
"GLOBAL": {
|
|
"LABEL": "Public",
|
|
"DESCRIPTION": "This macro is available publicly for all agents in this account."
|
|
},
|
|
"PERSONAL": {
|
|
"LABEL": "Private",
|
|
"DESCRIPTION": "This macro will be private to you and not be available to others."
|
|
}
|
|
}
|
|
},
|
|
"EXECUTE": {
|
|
"BUTTON_TOOLTIP": "Execute",
|
|
"PREVIEW": "Preview Macro",
|
|
"EXECUTED_SUCCESSFULLY": "Macro executed successfully"
|
|
}
|
|
}
|
|
}
|