"SIDEBAR_TXT":"<p><b>Macros</b><p>A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click. When the agents run the macro, the actions would be performed sequentially in the order they are defined. Macros improve productivity and increase consistency in actions. </p><p>A macro can be helpful in 2 ways. </p><p><b>As an agent assist:</b> If an agent performs a set of actions multiple times, they can save it as a macro and execute all the actions together using a single click.</p><p><b>As an option to onboard a team member:</b> Every agent has to perform many different checks/actions during each conversation. Onboarding a new support team member will be easy if pre-defined macros are available on the account. Instead of describing each step in detail, the manager/team lead can point to the macros used in different scenarios.</p>",
"ERROR":"Something went wrong. Please try again",
"ORDER_INFO":"Macros will run in the order you add your actions. You can rearrange them by dragging them by the handle beside each node.",
"ADD":{
"FORM":{
"NAME":{
"LABEL":"Macro name",
"PLACEHOLDER":"Enter a name for your macro",
"ERROR":"Name is required for creating a macro"
},
"ACTIONS":{
"LABEL":"액션"
}
},
"API":{
"SUCCESS_MESSAGE":"Macro added successfully",
"ERROR_MESSAGE":"Unable to create macro, Please try again later"
}
},
"LIST":{
"TABLE_HEADER":[
"이름",
"Created by",
"Last updated by",
"Visibility"
],
"404":"No macros found"
},
"DELETE":{
"TOOLTIP":"Delete macro",
"CONFIRM":{
"MESSAGE":"삭제하시겠습니까? ",
"YES":"Yes, Delete",
"NO":"아니오"
},
"API":{
"SUCCESS_MESSAGE":"Macro deleted successfully",
"ERROR_MESSAGE":"There was an error deleting the macro. Please try again later"
}
},
"EDIT":{
"TOOLTIP":"Edit macro",
"API":{
"SUCCESS_MESSAGE":"Macro updated successfully",
"ERROR_MESSAGE":"Could not update Macro, Please try again later"
}
},
"EDITOR":{
"START_FLOW":"Start Flow",
"END_FLOW":"End Flow",
"LOADING":"Fetching macro",
"ADD_BTN_TOOLTIP":"Add new action",
"DELETE_BTN_TOOLTIP":"Delete Action",
"VISIBILITY":{
"LABEL":"Macro Visibility",
"GLOBAL":{
"LABEL":"Public",
"DESCRIPTION":"This macro is available publicly for all agents in this account."
},
"PERSONAL":{
"LABEL":"Private",
"DESCRIPTION":"This macro will be private to you and not be available to others."