86 lines
2.4 KiB
Ruby
86 lines
2.4 KiB
Ruby
class Integrations::Slack::SendOnSlackService < Base::SendOnChannelService
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pattr_initialize [:message!, :hook!]
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def perform
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# overriding the base class logic since the validations are different in this case.
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# FIXME: for now we will only send messages from widget to slack
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return unless valid_channel_for_slack?
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# we don't want message loop in slack
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return if message.external_source_id_slack.present?
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# we don't want to start slack thread from agent conversation as of now
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return if message.outgoing? && conversation.identifier.blank?
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perform_reply
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end
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private
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def valid_channel_for_slack?
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# slack wouldn't be an ideal interface to reply to tweets, hence disabling that case
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return false if channel.is_a?(Channel::TwitterProfile) && conversation.additional_attributes['type'] == 'tweet'
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true
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end
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def perform_reply
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send_message
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return unless @slack_message
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update_reference_id
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update_external_source_id_slack
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end
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def message_content
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private_indicator = message.private? ? 'private: ' : ''
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if conversation.identifier.present?
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"#{private_indicator}#{message.content}"
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else
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"*Inbox: #{message.inbox.name} [#{message.inbox.inbox_type}]* \n\n #{message.content}"
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end
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end
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def avatar_url(sender)
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sender.try(:avatar_url) || "#{ENV['FRONTEND_URL']}/admin/avatar_square.png"
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end
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def send_message
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return if message_content.blank?
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@slack_message = slack_client.chat_postMessage(
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channel: hook.reference_id,
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text: message_content,
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username: sender_name(message.sender),
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thread_ts: conversation.identifier,
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icon_url: avatar_url(message.sender)
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)
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rescue Slack::Web::Api::Errors::AccountInactive => e
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Rails.logger.info e
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hook.authorization_error!
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hook.disable if hook.enabled?
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end
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def sender_name(sender)
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sender.try(:name) ? "#{sender_type(sender)}: #{sender.try(:name)}" : sender_type(sender)
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end
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def sender_type(sender)
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sender.instance_of?(Contact) ? 'Contact' : 'Agent'
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end
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def update_reference_id
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return if conversation.identifier
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conversation.update!(identifier: @slack_message['ts'])
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end
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def update_external_source_id_slack
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return unless @slack_message['message']
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message.update!(external_source_id_slack: "cw-origin-#{@slack_message['message']['ts']}")
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end
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def slack_client
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@slack_client ||= Slack::Web::Client.new(token: hook.access_token)
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end
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end
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