class Integrations::Slack::SendOnSlackService < Base::SendOnChannelService pattr_initialize [:message!, :hook!] def perform # overriding the base class logic since the validations are different in this case. # FIXME: for now we will only send messages from widget to slack return unless valid_channel_for_slack? # we don't want message loop in slack return if message.external_source_id_slack.present? # we don't want to start slack thread from agent conversation as of now return if message.outgoing? && conversation.identifier.blank? perform_reply end private def valid_channel_for_slack? # slack wouldn't be an ideal interface to reply to tweets, hence disabling that case return false if channel.is_a?(Channel::TwitterProfile) && conversation.additional_attributes['type'] == 'tweet' true end def perform_reply send_message return unless @slack_message update_reference_id update_external_source_id_slack end def message_content private_indicator = message.private? ? 'private: ' : '' if conversation.identifier.present? "#{private_indicator}#{message.content}" else "*Inbox: #{message.inbox.name} [#{message.inbox.inbox_type}]* \n\n #{message.content}" end end def avatar_url(sender) sender.try(:avatar_url) || "#{ENV['FRONTEND_URL']}/admin/avatar_square.png" end def send_message return if message_content.blank? @slack_message = slack_client.chat_postMessage( channel: hook.reference_id, text: message_content, username: sender_name(message.sender), thread_ts: conversation.identifier, icon_url: avatar_url(message.sender) ) rescue Slack::Web::Api::Errors::AccountInactive => e Rails.logger.info e hook.authorization_error! hook.disable if hook.enabled? end def sender_name(sender) sender.try(:name) ? "#{sender_type(sender)}: #{sender.try(:name)}" : sender_type(sender) end def sender_type(sender) sender.instance_of?(Contact) ? 'Contact' : 'Agent' end def update_reference_id return if conversation.identifier conversation.update!(identifier: @slack_message['ts']) end def update_external_source_id_slack return unless @slack_message['message'] message.update!(external_source_id_slack: "cw-origin-#{@slack_message['message']['ts']}") end def slack_client @slack_client ||= Slack::Web::Client.new(token: hook.access_token) end end