39 lines
2.1 KiB
Markdown
39 lines
2.1 KiB
Markdown
---
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path: "/docs/slack-integration-setup"
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title: "Setting Up Slack Intergration"
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---
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### Register a Slack app
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To use Slack Integration, you have to create a Slack app in the developer portal. You can find more details about creating Slack apps [here](https://api.slack.com/)
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Once you register your Slack App, you will have to obtain the `Client Id` and `Client Secret`. These values will be available in the app settings and will be required while setting up Chatwoot environment variables.
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### Configure the Slack app
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1) Create a slack app and add it to your development workspace.
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2) Obtain the `Client Id` and `Client Secret` for the app and configure it in your Chatwoot environment variables.
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3) Head over to the `OAuth & permissions` section under `features` tab.
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4) In the redirect URLs, Add your Chatwoot installation base url.
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5) In the scopes section configure the given scopes for bot token scopes.
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`commands,chat:write,channels:read,channels:manage,channels:join,groups:write,im:write,mpim:write,users:read,users:read.email,chat:write.customize,channels:history,groups:history,mpim:history,im:history`
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6) Head over to the `events subscriptions` section under `features` tab.
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7) Enable events and configure the the given request url `{chatwoot installation url}/api/v1/integrations/webhooks`
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8) Subscribe to the following bot events `message.channels` , `message.groups`, `message.im`, `message.mpim`
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9) Connect slack integration on Chatwoot app and get productive.
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### Configuring the environment variables in Chatwoot
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Configure the following Chatwoot environment variables with the values you have obtained during the slack app setup.
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```bash
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SLACK_CLIENT_ID=
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SLACK_CLIENT_SECRET=
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```
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### Test your setup
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1. Ensure that you are receiving the Chatwoot messages in the `customer-conversations` channel.
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2. Add a message to that thread and ensure it is coming back on to Chatwoot
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3. Add `note:` or `private:` in front on the Slack message see if it is coming out as private notes
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4. If your Slack member's email matches their email on Chatwoot, the messages will be associated with their Chatwoot user account.
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