127 lines
3.3 KiB
Markdown
127 lines
3.3 KiB
Markdown
---
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path: '/docs/website-sdk'
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title: 'Sending Information into Chatwoot'
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---
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Additional information about a contact is always useful. The Chatwoot Website SDK ensures that you can send additional information that you have about the user.
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If you have installed our code on your website, the SDK would expose `window.$chatwoot` object.
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In order to make sure that the SDK has been loaded completely, please make sure that you listen to `chatwoot:ready` event as follows:
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```js
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window.addEventListener('chatwoot:ready', function () {
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// Use window.$chatwoot here
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// ...
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});
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```
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To hide the bubble, you can use the setting mentioned below. **Note**: If you use this, then you have to trigger the widget by yourself.
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```js
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window.chatwootSettings = {
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hideMessageBubble: false,
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position: 'left', // This can be left or right
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locale: 'en', // Language to be set
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type: 'standard', // [standard, expanded_bubble]
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};
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```
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Chatwoot support 2 designs for for the widget
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1. Standard (default)
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2. Expanded bubble
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If you are using expanded bubble, you can customize the text used in the bubble by setting `launcherTitle` parameter on chatwootSettings as described below.
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```js
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window.chatwootSettings = {
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type: 'expanded_bubble',
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launcherTitle: 'Chat with us'
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}
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```
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### To enable popout window
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Inorder to enable the popout window, add the following configuration to `chatwootSettings`. This option is disabled by default.
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```js
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window.chatwootSettings = {
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// ...Other Config
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showPopoutButton: true,
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}
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```
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### To trigger widget without displaying bubble
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```js
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window.$chatwoot.toggle();
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```
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### To set the user in the widget
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```js
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window.$chatwoot.setUser('identifier_key', {
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email: 'email@example.com',
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name: 'name',
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avatar_url: '',
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});
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```
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`setUser` accepts an identifier which can be a `user_id` in your database or any unique parameter which represents a user. You can pass email, name, avatar_url as params. Support for additional parameters is in progress.
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Make sure that you reset the session when the user logs out of your app.
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### Set custom attributes
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Inorder to set additional information about the customer you can use customer attributes field.
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To set a custom attributes call `setCustomAttributes` as follows
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```js
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window.$chatwoot.setCustomAttributes({
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accountId: 1,
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pricingPlan: 'paid',
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// You can pass any key value pair here.
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// Value should either be a string or a number.
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// You need to flatten nested JSON structure while using this function
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});
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```
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You can view these information in the sidepanel of a conversation.
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To delete a custom attribute, use `deleteCustomAttribute` as follows
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```js
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window.$chatwoot.deleteCustomAttribute('attribute-name');
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```
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### To set language manually
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```js
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window.$chatwoot.setLocale('en');
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```
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To set the language manually, use the `setLocale` function.
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### To set labels on the conversation
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Please note that the labels will be set on a conversation if the user has not started a conversation. In that case, the following items will not have any effect:
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```js
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window.$chatwoot.addLabel('support-ticket');
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window.$chatwoot.removeLabel('support-ticket');
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```
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### To refresh the session (use this while you logout the user from your app)
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```js
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window.$chatwoot.reset();
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```
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