2ecb2ca0f0
- Enables Capacity Config in UI - Rewrite auto assignment Logic to consider only online agents fixes: #4990
38 lines
1.6 KiB
Ruby
38 lines
1.6 KiB
Ruby
require 'rails_helper'
|
|
|
|
RSpec.describe AutoAssignment::AgentAssignmentService do
|
|
let!(:account) { create(:account) }
|
|
let!(:inbox) { create(:inbox, account: account, enable_auto_assignment: false) }
|
|
let!(:inbox_members) { create_list(:inbox_member, 5, inbox: inbox) }
|
|
let!(:conversation) { create(:conversation, inbox: inbox, account: account) }
|
|
let!(:online_users) do
|
|
{
|
|
inbox_members[0].user_id.to_s => 'busy',
|
|
inbox_members[1].user_id.to_s => 'busy',
|
|
inbox_members[2].user_id.to_s => 'busy',
|
|
inbox_members[3].user_id.to_s => 'online',
|
|
inbox_members[4].user_id.to_s => 'online'
|
|
}
|
|
end
|
|
|
|
before do
|
|
allow(::OnlineStatusTracker).to receive(:get_available_users).and_return(online_users)
|
|
end
|
|
|
|
describe '#perform' do
|
|
it 'will assign an online agent to the conversation' do
|
|
expect(conversation.reload.assignee).to be_nil
|
|
described_class.new(conversation: conversation, allowed_agent_ids: inbox_members.map(&:user_id).map(&:to_s)).perform
|
|
expect(conversation.reload.assignee).not_to be_nil
|
|
end
|
|
end
|
|
|
|
describe '#find_assignee' do
|
|
it 'will return an online agent from the allowed agent ids in roud robin' do
|
|
expect(described_class.new(conversation: conversation,
|
|
allowed_agent_ids: inbox_members.map(&:user_id).map(&:to_s)).find_assignee).to eq(inbox_members[3].user)
|
|
expect(described_class.new(conversation: conversation,
|
|
allowed_agent_ids: inbox_members.map(&:user_id).map(&:to_s)).find_assignee).to eq(inbox_members[4].user)
|
|
end
|
|
end
|
|
end
|