No description
Find a file
2022-03-28 16:11:38 +05:30
.circleci chore: Use Round Robin service for team assignment (#4237) 2022-03-28 14:38:07 +05:30
.dependabot Add Dependabot config (#217) 2019-11-25 09:48:11 +05:30
.devcontainer chore: Upgrade rails and ruby versions (#2400) 2021-08-03 20:11:52 +05:30
.github chore: Support Github Codespaces (#2510) 2021-06-29 19:18:10 +05:30
.husky chore: Fix pre-commit hooks (#3525) 2021-12-08 17:32:00 -08:00
.storybook chore: Add multiselect support in stories (#2427) 2021-06-18 14:29:43 +05:30
__mocks__ Feature: Agent Profile Update with avatar (#449) 2020-02-16 17:20:38 +05:30
app chore: Use Round Robin service for team assignment (#4237) 2022-03-28 14:38:07 +05:30
bin feat: IP lookup (#1315) 2020-10-28 02:14:36 +05:30
clevercloud feat: Add support for Clever cloud deployments (#1703) 2021-01-29 17:08:40 +05:30
config chore: Add swagger docs for Canned Responses (#4295) 2022-03-26 00:43:44 +05:30
db Revert "feat: Custom fields in pre-chat form (#4135)" (#4182) 2022-03-15 16:54:33 +05:30
deployment chore: update deployment scripts to install sudo (#3841) 2022-01-27 16:55:27 +05:30
docker fix: nokogiri gem build failure in docker (#4060) 2022-02-23 23:27:19 +05:30
enterprise feat: Add the ability for a super admin to define account limits (#3946) 2022-02-14 15:55:08 +05:30
lib fix: Redis 6 on Heroku breaks ActionCable config (#4269) 2022-03-24 19:25:07 +05:30
log Initial Commit 2019-08-14 15:18:44 +05:30
public fix: SuperAdmin Improvements (#3733) 2022-01-11 19:00:00 -08:00
spec chore: Update report controller specs 2022-03-28 16:11:38 +05:30
stories/Sections chore: Refactor button styles (#2259) 2021-05-20 13:51:46 +05:30
swagger chore: Add swagger docs for Canned Responses (#4295) 2022-03-26 00:43:44 +05:30
tmp Initial Commit 2019-08-14 15:18:44 +05:30
vendor feat: IP lookup (#1315) 2020-10-28 02:14:36 +05:30
.all-contributorsrc [docs] Move contributors section to docs (#120) 2019-10-06 09:23:24 +05:30
.browserslistrc Initial Commit 2019-08-14 15:18:44 +05:30
.bundler-audit.yml chore: mitigate CVE-2021-41098 (#3101) 2021-09-28 19:34:11 +05:30
.codeclimate.yml fix: Update survey locale based on the account (#4207) 2022-03-20 13:07:36 +05:30
.dockerignore Reduce docker image size (#394) 2019-12-31 18:23:18 +05:30
.editorconfig Introduce .editorconfig (#149) 2019-10-16 12:01:05 +05:30
.env.example fix: Redis 6 on Heroku breaks ActionCable config (#4269) 2022-03-24 19:25:07 +05:30
.eslintrc.js fix: Update survey locale based on the account (#4207) 2022-03-20 13:07:36 +05:30
.gitignore feat: installation config in super admin console (#1641) 2021-01-15 13:21:53 +05:30
.nvmrc fix: Broken Docker Builds (#2755) 2021-08-06 01:21:44 +05:30
.prettierrc chore: Execute campaigns based on matching URL (#2254) 2021-05-17 21:38:35 +05:30
.rspec Fix url in emails, add frontendURL helper (#19) 2019-08-25 19:59:28 +05:30
.rubocop.yml feat: Notification action cable event (#4154) 2022-03-17 18:56:36 +05:30
.rubocop_todo.yml feat: Add Platform APIs (#1456) 2021-01-14 20:35:22 +05:30
.ruby-version chore: Upgrade rails and ruby versions (#2400) 2021-08-03 20:11:52 +05:30
.scss-lint.yml fix: Add a check for 24 hour window before sending a message (#1084) 2020-07-25 22:54:45 +05:30
app.json fix: Redis 6 on Heroku breaks ActionCable config (#4269) 2022-03-24 19:25:07 +05:30
babel.config.js Chore: Upgrade babel packages (#736) 2020-04-17 18:49:14 +05:30
Capfile 🚨Fix Rubocop lint errors 2019-10-20 14:17:26 +05:30
CODE_OF_CONDUCT.md General updates and add CODEOWNERS (#3685) 2022-01-05 12:37:22 +05:30
config.ru Initial Commit 2019-08-14 15:18:44 +05:30
CONTRIBUTING.md General updates and add CODEOWNERS (#3685) 2022-01-05 12:37:22 +05:30
crowdin.yml chore: Add i18n survey transaltion in crowdin (#3496) 2021-12-01 18:25:22 +05:30
docker-compose.production.yaml fix: Limit rails, postgres and redis container access to localhost (#3354) 2021-11-11 14:43:25 +05:30
docker-compose.test.yaml Chore: modify docker-compose for prod and local setups (#1090) 2020-07-24 23:34:09 +05:30
docker-compose.yaml fix: pg pass printed by docker container (#1382) 2020-11-06 00:06:07 +05:30
Gemfile Automation enhancement (#4087) 2022-03-21 13:12:27 +05:30
Gemfile.lock Automation enhancement (#4087) 2022-03-21 13:12:27 +05:30
jest.config.js feat: Dedicated tab for campaigns (#2741) 2021-08-11 20:29:33 +05:30
jest.setup.js feat: Show date along with time in messages (#1748) 2021-02-11 12:10:08 +05:30
LICENSE chore: Introduce enterprise edition license (#3209) 2021-12-09 12:07:48 +05:30
package.json Bump version to 2.3.2 2022-03-23 19:05:34 +05:30
postcss.config.js feat: Display reply time in widget (#1349) 2020-10-18 23:32:22 +05:30
Procfile chore: Fix db:prepare error in deployments (#1668) 2021-01-19 16:47:25 +05:30
Procfile.dev Feature: Add Sidekiq docker (#443) 2020-01-27 00:15:13 +05:45
Procfile.test Chore: Initialize Cypress tests (#1078) 2020-07-21 20:11:22 +05:30
Rakefile Initial Commit 2019-08-14 15:18:44 +05:30
README.md General updates and add CODEOWNERS (#3685) 2022-01-05 12:37:22 +05:30
SECURITY.md docs: update chatwoot VDP guidelines (#2740) 2021-08-03 16:13:44 +05:30
semantic.yml Chore: Update copy on Signup page (#1023) 2020-07-09 16:28:09 +05:30
tailwind.config.js feat: CSAT response collection public page (#2685) 2021-08-03 18:22:50 +05:30
workbox-config.js [Feature] Add PWA support (#157) 2019-10-18 12:37:09 +05:30
yarn.lock fix: Update brand name in mailers (#4123) 2022-03-08 09:22:57 +05:30

Woot-logo

Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

Deploy Deploy to DO


Maintainability CircleCI Badge Docker Pull Badge Docker Build Badge Commits-per-month Discord Huntr uptime response time

Chat dashboard

Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.

Features

Chatwoot supports the following conversation channels:

  • Website: Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support.
  • Facebook: Connect your Facebook pages and start replying to the direct messages to your page.
  • Instagram: Connect your Instagram profile and start replying to the direct messages.
  • Twitter: Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned.
  • Telegram: Connect your Telegram bot and reply to your customers right from a single dashboard.
  • WhatsApp: Connect your WhatsApp business account and manage the conversation in Chatwoot.
  • Line: Connect your Line account and manage the conversations in Chatwoot.
  • SMS: Connect your Twilio SMS account and reply to the SMS queries in Chatwoot.
  • API Channel: Build custom communication channels using our API channel.
  • Email: Forward all your email queries to Chatwoot and view it in our integrated dashboard.

And more.

Other features include:

  • CRM: Save all your customer information right inside Chatwoot, use contact notes to log emails, phone calls, or meeting notes.
  • Custom Attributes: Define custom attribute attributes to store information about a contact or a conversation and extend the product to match your workflow.
  • Shared multi-brand inboxes: Manage multiple brands or pages using a shared inbox.
  • Private notes: Use @mentions and private notes to communicate internally about a conversation.
  • Canned responses (Saved replies): Improve the response rate by adding saved replies for frequently asked questions.
  • Conversation Labels: Use conversation labels to create custom workflows.
  • Auto assignment: Chatwoot intelligently assigns a ticket to the agents who have access to the inbox depending on their availability and load.
  • Conversation continuity: If the user has provided an email address through the chat widget, Chatwoot will send an email to the customer under the agent name so that the user can continue the conversation over the email.
  • Multi-lingual support: Chatwoot supports 10+ languages.
  • Powerful API & Webhooks: Extend the capability of the software using Chatwoots webhooks and APIs.
  • Integrations: Chatwoot natively integrates with Slack right now. Manage your conversations in Slack without logging into the dashboard.

Documentation

Detailed documentation is available at chatwoot.com/help-center.

Translation process

The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.

Branching model

We use the git-flow branching model. The base branch is develop. If you are looking for a stable version, please use the master or tags labelled as v1.x.x.

Deployment

Heroku one-click deploy

Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:

Deploy

Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.

DigitalOcean 1-Click Kubernetes deployment

Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.

Deploy to DO

Other deployment options

For other supported options, checkout our deployment page.

Security

Looking to report a vulnerability? Please refer our SECURITY.md file.

Community? Questions? Support ?

If you need help or just want to hang out, come, say hi on our Discord server.

Contributors

Thanks goes to all these wonderful people:

Chatwoot © 2017-2022, Chatwoot Inc - Released under the MIT License.