2021-01-28 08:33:52 +00:00
|
|
|
{
|
|
|
|
"REPORT": {
|
|
|
|
"HEADER": "Reports",
|
|
|
|
"LOADING_CHART": "Loading chart data...",
|
|
|
|
"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
|
|
|
|
"DOWNLOAD_AGENT_REPORTS": "Download agent reports",
|
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Conversations",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Incoming Messages",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Outgoing Messages",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
|
|
|
"NAME": "First response time",
|
|
|
|
"DESC": "( Avg )"
|
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Resolution Time",
|
|
|
|
"DESC": "( Avg )"
|
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Resolution Count",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Last 7 days"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Last 30 days"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Last 3 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Last 6 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Last year"
|
2021-01-28 08:33:52 +00:00
|
|
|
}
|
|
|
|
]
|
|
|
|
}
|
|
|
|
}
|