2020-04-23 18:22:16 +00:00
|
|
|
{
|
|
|
|
"REPORT": {
|
|
|
|
"HEADER": "Rapports",
|
|
|
|
"LOADING_CHART": "Chargement des données du graphique ...",
|
|
|
|
"NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
|
2021-01-28 08:33:52 +00:00
|
|
|
"DOWNLOAD_AGENT_REPORTS": "Télécharger les rapports de l'agent",
|
2020-09-27 13:26:52 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Conversations",
|
|
|
|
"DESC": "(Total)"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"INCOMING_MESSAGES": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Messages entrants",
|
|
|
|
"DESC": "(Total)"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"OUTGOING_MESSAGES": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Messages sortants",
|
|
|
|
"DESC": "(Total)"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"FIRST_RESPONSE_TIME": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Délai de la première réponse",
|
|
|
|
"DESC": "(Moy.)"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"RESOLUTION_TIME": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Temps de résolution",
|
|
|
|
"DESC": "(Moy.)"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"RESOLUTION_COUNT": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Nombre de résolutions",
|
|
|
|
"DESC": "(Total)"
|
|
|
|
}
|
2020-09-27 13:26:52 +00:00
|
|
|
},
|
2020-04-23 18:22:16 +00:00
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "7 derniers jours"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "30 derniers jours"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Last 3 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Last 6 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Last year"
|
2020-04-23 18:22:16 +00:00
|
|
|
}
|
|
|
|
]
|
|
|
|
}
|
|
|
|
}
|