2020-04-23 18:22:16 +00:00
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{
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"REPORT": {
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"HEADER": "Rapports",
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"LOADING_CHART": "Chargement des données du graphique ...",
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"NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
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2021-01-28 08:33:52 +00:00
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"DOWNLOAD_AGENT_REPORTS": "Télécharger les rapports de l'agent",
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2020-09-27 13:26:52 +00:00
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"METRICS": {
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"CONVERSATIONS": {
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2020-04-23 18:22:16 +00:00
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"NAME": "Conversations",
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"DESC": "(Total)"
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},
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2020-09-27 13:26:52 +00:00
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"INCOMING_MESSAGES": {
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2020-04-23 18:22:16 +00:00
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"NAME": "Messages entrants",
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"DESC": "(Total)"
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},
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2020-09-27 13:26:52 +00:00
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"OUTGOING_MESSAGES": {
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2020-04-23 18:22:16 +00:00
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"NAME": "Messages sortants",
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"DESC": "(Total)"
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},
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2020-09-27 13:26:52 +00:00
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"FIRST_RESPONSE_TIME": {
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2020-04-23 18:22:16 +00:00
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"NAME": "Délai de la première réponse",
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"DESC": "(Moy.)"
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},
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2020-09-27 13:26:52 +00:00
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"RESOLUTION_TIME": {
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2020-04-23 18:22:16 +00:00
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"NAME": "Temps de résolution",
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"DESC": "(Moy.)"
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},
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2020-09-27 13:26:52 +00:00
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"RESOLUTION_COUNT": {
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2020-04-23 18:22:16 +00:00
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"NAME": "Nombre de résolutions",
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"DESC": "(Total)"
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}
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2020-09-27 13:26:52 +00:00
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},
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2020-04-23 18:22:16 +00:00
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "7 derniers jours"
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},
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{
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"id": 1,
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"name": "30 derniers jours"
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}
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]
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}
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}
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