Chatwoot/app/views/api/v1/accounts/csat_survey_responses/download.csv.erb

<%=
  CSV.generate_line([
    I18n.t('reports.csat.headers.agent_name'),
    I18n.t('reports.csat.headers.rating'),
    I18n.t('reports.csat.headers.feedback'),
    I18n.t('reports.csat.headers.contact_name'),
    I18n.t('reports.csat.headers.contact_email_address'),
    I18n.t('reports.csat.headers.contact_phone_number'),
    I18n.t('reports.csat.headers.link_to_the_conversation'),
    I18n.t('reports.csat.headers.recorded_at')
  ])
-%>
<% @csat_survey_responses.each do |csat_response| %>
<% assigned_agent = csat_response.assigned_agent %>
<% contact = csat_response.contact %>
<% conversation = csat_response.conversation %>
<%=
  CSV.generate_line([
    assigned_agent ? "#{assigned_agent.name} (#{assigned_agent.email})" : nil,
    csat_response.rating,
    csat_response.feedback_message.present? ? csat_response.feedback_message : nil,
    contact&.name.present? ? contact&.name: nil,
    contact&.email.present? ? contact&.email: nil,
    contact&.phone_number.present? ? contact&.phone_number: nil,
    conversation ? app_account_conversation_url(account_id: Current.account.id, id: conversation.display_id): nil,
    csat_response.created_at,
]).html_safe
-%>
<% end %>
<%=
  CSV.generate_line([
    I18n.t(
      'reports.period',
      since: Date.strptime(params[:since], '%s'),
      until: Date.strptime(params[:until], '%s')
    )
  ])
-%>