fix: Update report method to fix issues with special characters (#4697)

app/javascript/dashboard/helper/downloadHelper.js

@@ -1,11 +1,16 @@
 import fromUnixTime from 'date-fns/fromUnixTime';
 import format from 'date-fns/format';
 
-export const downloadCsvFile = (fileName, fileContent) => {
+export const downloadCsvFile = (fileName, content) => {
+  const contentType = 'data:text/csv;charset=utf-8;';
+  const blob = new Blob([content], { type: contentType });
+  const url = URL.createObjectURL(blob);
+
   const link = document.createElement('a');
-  link.download = fileName;
-  link.href = `data:text/csv;charset=utf-8,` + encodeURI(fileContent);
+  link.setAttribute('download', fileName);
+  link.setAttribute('href', url);
   link.click();
+  return link;
 };
 
 export const generateFileName = ({ type, to }) =>

app/javascript/dashboard/helper/specs/downloadHelper.spec.js

@@ -1,24 +1,4 @@
-import { downloadCsvFile, generateFileName } from '../downloadHelper';
-
-const fileName = 'test.csv';
-const fileData = `Agent name,Conversations count,Avg first response time (Minutes),Avg resolution time (Minutes)
-Pranav,36,114,28411`;
-
-describe('#downloadCsvFile', () => {
-  it('should download the csv file', () => {
-    const link = {
-      click: jest.fn(),
-    };
-    jest.spyOn(document, 'createElement').mockImplementation(() => link);
-
-    downloadCsvFile(fileName, fileData);
-    expect(link.download).toEqual(fileName);
-    expect(link.href).toEqual(
-      `data:text/csv;charset=utf-8,${encodeURI(fileData)}`
-    );
-    expect(link.click).toHaveBeenCalledTimes(1);
-  });
-});
+import { generateFileName } from '../downloadHelper';
 
 describe('#generateFileName', () => {
   it('should generate the correct file name', () => {

app/javascript/dashboard/store/modules/specs/reports/actions.spec.js

@@ -1,102 +1,89 @@
 import axios from 'axios';
 import { actions } from '../../reports';
-
+import DownloadHelper from 'dashboard/helper/downloadHelper';
 global.open = jest.fn();
 global.axios = axios;
 jest.mock('axios');
 
-const createElementSpy = () => {
-  const element = document.createElement('a');
-  jest.spyOn(document, 'createElement').mockImplementation(() => element);
-  return element;
-};
+jest.mock('dashboard/helper/downloadHelper', () => ({
+  downloadCsvFile: jest.fn(),
+}));
 
 describe('#actions', () => {
-  afterEach(() => {
-    jest.restoreAllMocks();
-  });
-
   describe('#downloadAgentReports', () => {
     it('open CSV download prompt if API is success', async () => {
-      axios.get.mockResolvedValue({
-        data: `Agent name,Conversations count,Avg first response time (Minutes),Avg resolution time (Minutes)
-        Pranav,36,114,28411`,
-      });
+      const data = `Agent name,Conversations count,Avg first response time (Minutes),Avg resolution time (Minutes)
+      Pranav,36,114,28411`;
+      axios.get.mockResolvedValue({ data });
+
       const param = {
         from: 1630504922510,
         to: 1630504922510,
         fileName: 'agent-report-01-09-2021.csv',
       };
-      const mockAgentDownloadElement = createElementSpy();
       await actions.downloadAgentReports(1, param);
-      expect(mockAgentDownloadElement.href).toEqual(
-        'data:text/csv;charset=utf-8,Agent%20name,Conversations%20count,Avg%20first%20response%20time%20(Minutes),Avg%20resolution%20time%20(Minutes)%0A%20%20%20%20%20%20%20%20Pranav,36,114,28411'
+      expect(DownloadHelper.downloadCsvFile).toBeCalledWith(
+        param.fileName,
+        data
       );
-      expect(mockAgentDownloadElement.download).toEqual(param.fileName);
     });
   });
 
   describe('#downloadLabelReports', () => {
     it('open CSV download prompt if API is success', async () => {
-      axios.get.mockResolvedValue({
-        data: `Label Title,Conversations count,Avg first response time (Minutes),Avg resolution time (Minutes)
-        website,0,0,0`,
-      });
+      const data = `Label Title,Conversations count,Avg first response time (Minutes),Avg resolution time (Minutes)
+      website,0,0,0`;
+      axios.get.mockResolvedValue({ data });
       const param = {
         from: 1632335400,
         to: 1632853800,
         type: 'label',
         fileName: 'label-report-01-09-2021.csv',
       };
-      const mockLabelDownloadElement = createElementSpy();
       await actions.downloadLabelReports(1, param);
-      expect(mockLabelDownloadElement.href).toEqual(
-        'data:text/csv;charset=utf-8,Label%20Title,Conversations%20count,Avg%20first%20response%20time%20(Minutes),Avg%20resolution%20time%20(Minutes)%0A%20%20%20%20%20%20%20%20website,0,0,0'
+      expect(DownloadHelper.downloadCsvFile).toBeCalledWith(
+        param.fileName,
+        data
       );
-      expect(mockLabelDownloadElement.download).toEqual(param.fileName);
     });
   });
 
   describe('#downloadInboxReports', () => {
     it('open CSV download prompt if API is success', async () => {
-      axios.get.mockResolvedValue({
-        data: `Inbox name,Conversations count,Avg first response time (Minutes),Avg resolution time (Minutes)
-        Fayaz,2,127,0
-        EMa,0,0,0
-        Twillio WA,0,0,0`,
-      });
+      const data = `Inbox name,Conversations count,Avg first response time (Minutes),Avg resolution time (Minutes)
+      Fayaz,2,127,0
+      EMa,0,0,0
+      Twillio WA,0,0,0`;
+      axios.get.mockResolvedValue({ data });
       const param = {
         from: 1631039400,
         to: 1635013800,
         fileName: 'inbox-report-24-10-2021.csv',
       };
-      const mockInboxDownloadElement = createElementSpy();
       await actions.downloadInboxReports(1, param);
-      expect(mockInboxDownloadElement.href).toEqual(
-        'data:text/csv;charset=utf-8,Inbox%20name,Conversations%20count,Avg%20first%20response%20time%20(Minutes),Avg%20resolution%20time%20(Minutes)%0A%20%20%20%20%20%20%20%20Fayaz,2,127,0%0A%20%20%20%20%20%20%20%20EMa,0,0,0%0A%20%20%20%20%20%20%20%20Twillio%20WA,0,0,0'
+      expect(DownloadHelper.downloadCsvFile).toBeCalledWith(
+        param.fileName,
+        data
       );
-      expect(mockInboxDownloadElement.download).toEqual(param.fileName);
     });
   });
 
   describe('#downloadTeamReports', () => {
     it('open CSV download prompt if API is success', async () => {
-      axios.get.mockResolvedValue({
-        data: `Team name,Conversations count,Avg first response time (Minutes),Avg resolution time (Minutes)
-        sales team,0,0,0
-        Reporting period 2021-09-23 to 2021-09-29`,
-      });
+      const data = `Team name,Conversations count,Avg first response time (Minutes),Avg resolution time (Minutes)
+      sales team,0,0,0
+      Reporting period 2021-09-23 to 2021-09-29`;
+      axios.get.mockResolvedValue({ data });
       const param = {
         from: 1631039400,
         to: 1635013800,
         fileName: 'inbox-report-24-10-2021.csv',
       };
-      const mockInboxDownloadElement = createElementSpy();
       await actions.downloadInboxReports(1, param);
-      expect(mockInboxDownloadElement.href).toEqual(
-        'data:text/csv;charset=utf-8,Team%20name,Conversations%20count,Avg%20first%20response%20time%20(Minutes),Avg%20resolution%20time%20(Minutes)%0A%20%20%20%20%20%20%20%20sales%20team,0,0,0%0A%20%20%20%20%20%20%20%20Reporting%20period%202021-09-23%20to%202021-09-29'
+      expect(DownloadHelper.downloadCsvFile).toBeCalledWith(
+        param.fileName,
+        data
       );
-      expect(mockInboxDownloadElement.download).toEqual(param.fileName);
     });
   });
 });

app/views/api/v1/accounts/csat_survey_responses/download.csv.erb

@@ -24,7 +24,7 @@
     contact&.phone_number.present? ? contact&.phone_number: nil,
     conversation ? app_account_conversation_url(account_id: Current.account.id, id: conversation.display_id): nil,
     csat_response.created_at,
-  ])
+]).html_safe
 -%>
 <% end %>
 <%=

app/views/api/v2/accounts/reports/agents.csv.erb

@@ -5,7 +5,7 @@
     I18n.t('reports.agent_csv.avg_resolution_time')
   ]
 %>
-<%= CSV.generate_line headers %>
+<%= CSV.generate_line headers -%>
 <% Current.account.users.each do |agent| %>
   <% agent_report = V2::ReportBuilder.new(Current.account, {
         type: :agent,
@@ -14,6 +14,6 @@
         until: params[:until]
       }).summary %>
   <% row = [ agent.name, agent_report[:conversations_count], (agent_report[:avg_first_response_time]/60).to_i, (agent_report[:avg_resolution_time]/60).to_i ] %>
-  <%= CSV.generate_line row %>
+<%= CSV.generate_line row -%>
 <% end %>
 <%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>

app/views/api/v2/accounts/reports/inboxes.csv.erb

@@ -1,5 +1,5 @@
 <% headers = ['Inbox name', 'Conversations count', 'Avg first response time (Minutes)', 'Avg resolution time (Minutes)'] %>
-<%= CSV.generate_line headers %>
+<%= CSV.generate_line headers -%>
 <% Current.account.inboxes.each do |inbox| %>
   <% inbox_report = V2::ReportBuilder.new(Current.account, {
         type: :inbox,
@@ -8,5 +8,5 @@
         until: params[:until]
       }).summary %>
   <% row = [ inbox.name, inbox_report[:conversations_count], (inbox_report[:avg_first_response_time]/60).to_i, (inbox_report[:avg_resolution_time]/60).to_i ] %>
-<%=   CSV.generate_line row %>
-<% end %>
+<%= CSV.generate_line row -%>
+<% end %>

app/views/api/v2/accounts/reports/labels.csv.erb

@@ -1,5 +1,5 @@
 <% headers = ['Label Title', 'Conversations count', 'Avg first response time (Minutes)', 'Avg resolution time (Minutes)'] %>
-<%= CSV.generate_line headers %>
+<%= CSV.generate_line headers -%>
 <% Current.account.labels.each do |label| %>
   <% label_report = V2::ReportBuilder.new(Current.account, {
         type: :label,
@@ -8,5 +8,5 @@
         until: params[:until]
       }).summary %>
   <% row = [ label.title, label_report[:conversations_count], (label_report[:avg_first_response_time]/60).to_i, (label_report[:avg_resolution_time]/60).to_i ] %>
-<%=   CSV.generate_line row %>
+<%= CSV.generate_line row -%>
 <% end %>

app/views/api/v2/accounts/reports/teams.csv.erb

@@ -5,7 +5,7 @@
     I18n.t('reports.team_csv.avg_resolution_time')
   ]
 %>
-<%= CSV.generate_line headers %>
+<%= CSV.generate_line headers -%>
 <% Current.account.teams.each do |team| %>
   <% team_report = V2::ReportBuilder.new(Current.account, {
         type: :team,
@@ -14,6 +14,6 @@
         until: params[:until]
       }).summary %>
   <% row = [ team.name, team_report[:conversations_count], (team_report[:avg_first_response_time]/60).to_i, (team_report[:avg_resolution_time]/60).to_i ] %>
-  <%= CSV.generate_line row %>
+<%= CSV.generate_line row -%>
 <% end %>
 <%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>