Chatwoot/app/models/csat_survey_response.rb

# == Schema Information
#
# Table name: csat_survey_responses
#
#  id                :bigint           not null, primary key
#  feedback_message  :text
#  rating            :integer          not null
#  created_at        :datetime         not null
#  updated_at        :datetime         not null
#  account_id        :bigint           not null
#  assigned_agent_id :bigint
#  contact_id        :bigint           not null
#  conversation_id   :bigint           not null
#  message_id        :bigint           not null
#
# Indexes
#
#  index_csat_survey_responses_on_account_id         (account_id)
#  index_csat_survey_responses_on_assigned_agent_id  (assigned_agent_id)
#  index_csat_survey_responses_on_contact_id         (contact_id)
#  index_csat_survey_responses_on_conversation_id    (conversation_id)
#  index_csat_survey_responses_on_message_id         (message_id) UNIQUE
#
# Foreign Keys
#
#  fk_rails_...  (account_id => accounts.id) ON DELETE => cascade
#  fk_rails_...  (assigned_agent_id => users.id) ON DELETE => cascade
#  fk_rails_...  (contact_id => contacts.id) ON DELETE => cascade
#  fk_rails_...  (conversation_id => conversations.id) ON DELETE => cascade
#  fk_rails_...  (message_id => messages.id) ON DELETE => cascade
#
class CsatSurveyResponse < ApplicationRecord
  belongs_to :account
  belongs_to :conversation
  belongs_to :contact
  belongs_to :message
  belongs_to :assigned_agent, class_name: 'User', optional: true

  validates :rating, presence: true, inclusion: { in: [1, 2, 3, 4, 5] }
  validates :account_id, presence: true
  validates :contact_id, presence: true
  validates :conversation_id, presence: true

  scope :filter_by_created_at, ->(range) { where(created_at: range) if range.present? }
  scope :filter_by_assigned_agent_id, ->(user_ids) { where(assigned_agent_id: user_ids) if user_ids.present? }
end