2020-04-13 15:44:17 +00:00
|
|
|
{
|
|
|
|
"REPORT": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"HEADER": "സംഭാഷണങ്ങൾ",
|
2020-04-13 15:44:17 +00:00
|
|
|
"LOADING_CHART": "ചാർട്ട് ഡാറ്റ ലോഡു ചെയ്യുകയാണ്...",
|
|
|
|
"NO_ENOUGH_DATA": "റിപ്പോർട്ട് സൃഷ്ടിക്കുന്നതിന് ആവശ്യമായ ഡാറ്റ ഞങ്ങൾക്ക് ലഭിച്ചിട്ടില്ല, ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക.",
|
2022-02-07 11:49:34 +00:00
|
|
|
"DOWNLOAD_AGENT_REPORTS": "ഏജന്റ് റിപ്പോർട്ടുകൾ ഡൗൺലോഡ് ചെയ്യുക",
|
2020-09-27 13:26:52 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "സംഭാഷണങ്ങൾ",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"INCOMING_MESSAGES": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "ഇൻകമിംഗ് സന്ദേശങ്ങൾ",
|
|
|
|
"DESC": "( ആകെ )"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"OUTGOING_MESSAGES": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "ഔട്ട് ഗോയിങ് സന്ദേശങ്ങൾ",
|
|
|
|
"DESC": "( ആകെ )"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "First Response Time",
|
|
|
|
"DESC": "( ശരാശരി )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2020-04-23 18:22:16 +00:00
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"RESOLUTION_TIME": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "മിഴിവ് സമയം",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( ശരാശരി )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2020-04-23 18:22:16 +00:00
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"RESOLUTION_COUNT": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "മിഴിവ് എണ്ണം",
|
|
|
|
"DESC": "( ആകെ )"
|
|
|
|
}
|
2020-09-27 13:26:52 +00:00
|
|
|
},
|
2020-04-13 15:44:17 +00:00
|
|
|
"DATE_RANGE": [
|
2020-04-23 18:22:16 +00:00
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "കഴിഞ്ഞ 7 ദിവസം"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "കഴിഞ്ഞ 30 ദിവസം"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "കഴിഞ്ഞ 3 മാസം"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "കഴിഞ്ഞ 6 മാസം"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "കഴിഞ്ഞ വർഷം"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "ഇഷ്ടാനുസൃത തീയതി ശ്രേണി"
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2022-02-07 11:49:34 +00:00
|
|
|
"CONFIRM": "അപേക്ഷിക്കുക",
|
|
|
|
"PLACEHOLDER": "തീയതി ശ്രേണി തിരഞ്ഞെടുക്കുക"
|
2022-03-17 14:32:32 +00:00
|
|
|
},
|
|
|
|
"GROUP_BY_FILTER_DROPDOWN_LABEL": "ഗ്രൂപ്പ് പ്രകാരം",
|
2022-07-07 15:37:19 +00:00
|
|
|
"DURATION_FILTER_LABEL": "Duration",
|
2022-03-17 14:32:32 +00:00
|
|
|
"GROUP_BY_DAY_OPTIONS": [
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"groupBy": "ദിവസം"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"GROUP_BY_WEEK_OPTIONS": [
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"groupBy": "ദിവസം"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"groupBy": "ആഴ്ച"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"GROUP_BY_MONTH_OPTIONS": [
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"groupBy": "ദിവസം"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"groupBy": "ആഴ്ച"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"groupBy": "മാസം"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"GROUP_BY_YEAR_OPTIONS": [
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"groupBy": "ദിവസം"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"groupBy": "ആഴ്ച"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"groupBy": "മാസം"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"groupBy": "വർഷം"
|
|
|
|
}
|
2022-05-09 13:27:05 +00:00
|
|
|
],
|
|
|
|
"BUSINESS_HOURS": "Business Hours"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
2021-10-14 08:02:15 +00:00
|
|
|
"AGENT_REPORTS": {
|
2022-02-07 11:49:34 +00:00
|
|
|
"HEADER": "ഏജന്റുമാരുടെ അവലോകനം",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "ചാർട്ട് ഡാറ്റ ലോഡു ചെയ്യുകയാണ്...",
|
|
|
|
"NO_ENOUGH_DATA": "റിപ്പോർട്ട് സൃഷ്ടിക്കുന്നതിന് ആവശ്യമായ ഡാറ്റ ഞങ്ങൾക്ക് ലഭിച്ചിട്ടില്ല, ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക.",
|
2022-02-07 11:49:34 +00:00
|
|
|
"DOWNLOAD_AGENT_REPORTS": "ഏജന്റ് റിപ്പോർട്ടുകൾ ഡൗൺലോഡ് ചെയ്യുക",
|
2021-10-14 08:02:15 +00:00
|
|
|
"FILTER_DROPDOWN_LABEL": "ഏജന്റ് തിരഞ്ഞെടുക്കുക",
|
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "സംഭാഷണങ്ങൾ",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "ഇൻകമിംഗ് സന്ദേശങ്ങൾ",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "ഔട്ട് ഗോയിങ് സന്ദേശങ്ങൾ",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "First Response Time",
|
|
|
|
"DESC": "( ശരാശരി )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "മിഴിവ് സമയം",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( ശരാശരി )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "മിഴിവ് എണ്ണം",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "കഴിഞ്ഞ 7 ദിവസം"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "കഴിഞ്ഞ 30 ദിവസം"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "കഴിഞ്ഞ 3 മാസം"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "കഴിഞ്ഞ 6 മാസം"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "കഴിഞ്ഞ വർഷം"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "ഇഷ്ടാനുസൃത തീയതി ശ്രേണി"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2022-02-07 11:49:34 +00:00
|
|
|
"CONFIRM": "അപേക്ഷിക്കുക",
|
|
|
|
"PLACEHOLDER": "തീയതി ശ്രേണി തിരഞ്ഞെടുക്കുക"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"LABEL_REPORTS": {
|
2022-02-07 11:49:34 +00:00
|
|
|
"HEADER": "ലേബലുകൾ അവലോകനം",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "ചാർട്ട് ഡാറ്റ ലോഡു ചെയ്യുകയാണ്...",
|
|
|
|
"NO_ENOUGH_DATA": "റിപ്പോർട്ട് സൃഷ്ടിക്കുന്നതിന് ആവശ്യമായ ഡാറ്റ ഞങ്ങൾക്ക് ലഭിച്ചിട്ടില്ല, ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക.",
|
2022-02-07 11:49:34 +00:00
|
|
|
"DOWNLOAD_LABEL_REPORTS": "ലേബൽ റിപ്പോർട്ടുകൾ ഡൗൺലോഡ് ചെയ്യുക",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "ലേബൽ തിരഞ്ഞെടുക്കുക",
|
2021-10-14 08:02:15 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "സംഭാഷണങ്ങൾ",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "ഇൻകമിംഗ് സന്ദേശങ്ങൾ",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "ഔട്ട് ഗോയിങ് സന്ദേശങ്ങൾ",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "First Response Time",
|
|
|
|
"DESC": "( ശരാശരി )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "മിഴിവ് സമയം",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( ശരാശരി )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "മിഴിവ് എണ്ണം",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "കഴിഞ്ഞ 7 ദിവസം"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "കഴിഞ്ഞ 30 ദിവസം"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "കഴിഞ്ഞ 3 മാസം"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "കഴിഞ്ഞ 6 മാസം"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "കഴിഞ്ഞ വർഷം"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "ഇഷ്ടാനുസൃത തീയതി ശ്രേണി"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2022-02-07 11:49:34 +00:00
|
|
|
"CONFIRM": "അപേക്ഷിക്കുക",
|
|
|
|
"PLACEHOLDER": "തീയതി ശ്രേണി തിരഞ്ഞെടുക്കുക"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"INBOX_REPORTS": {
|
2022-02-07 11:49:34 +00:00
|
|
|
"HEADER": "ഇൻബോക്സ് അവലോകനം",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "ചാർട്ട് ഡാറ്റ ലോഡു ചെയ്യുകയാണ്...",
|
|
|
|
"NO_ENOUGH_DATA": "റിപ്പോർട്ട് സൃഷ്ടിക്കുന്നതിന് ആവശ്യമായ ഡാറ്റ ഞങ്ങൾക്ക് ലഭിച്ചിട്ടില്ല, ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക.",
|
2022-02-07 11:49:34 +00:00
|
|
|
"DOWNLOAD_INBOX_REPORTS": "ഇൻബോക്സ് റിപ്പോർട്ടുകൾ ഡൗൺലോഡ് ചെയ്യുക",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "ഇൻബോക്സ് തിരഞ്ഞെടുക്കുക",
|
2021-10-14 08:02:15 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "സംഭാഷണങ്ങൾ",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "ഇൻകമിംഗ് സന്ദേശങ്ങൾ",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "ഔട്ട് ഗോയിങ് സന്ദേശങ്ങൾ",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "First Response Time",
|
|
|
|
"DESC": "( ശരാശരി )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "മിഴിവ് സമയം",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( ശരാശരി )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "മിഴിവ് എണ്ണം",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "കഴിഞ്ഞ 7 ദിവസം"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "കഴിഞ്ഞ 30 ദിവസം"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "കഴിഞ്ഞ 3 മാസം"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "കഴിഞ്ഞ 6 മാസം"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "കഴിഞ്ഞ വർഷം"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "ഇഷ്ടാനുസൃത തീയതി ശ്രേണി"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2022-02-07 11:49:34 +00:00
|
|
|
"CONFIRM": "അപേക്ഷിക്കുക",
|
|
|
|
"PLACEHOLDER": "തീയതി ശ്രേണി തിരഞ്ഞെടുക്കുക"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"TEAM_REPORTS": {
|
2022-02-07 11:49:34 +00:00
|
|
|
"HEADER": "ടീം അവലോകനം",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "ചാർട്ട് ഡാറ്റ ലോഡു ചെയ്യുകയാണ്...",
|
|
|
|
"NO_ENOUGH_DATA": "റിപ്പോർട്ട് സൃഷ്ടിക്കുന്നതിന് ആവശ്യമായ ഡാറ്റ ഞങ്ങൾക്ക് ലഭിച്ചിട്ടില്ല, ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക.",
|
2022-02-07 11:49:34 +00:00
|
|
|
"DOWNLOAD_TEAM_REPORTS": "ടീം റിപ്പോർട്ടുകൾ ഡൗൺലോഡ് ചെയ്യുക",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "ടീം തിരഞ്ഞെടുക്കുക",
|
2021-10-14 08:02:15 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "സംഭാഷണങ്ങൾ",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "ഇൻകമിംഗ് സന്ദേശങ്ങൾ",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "ഔട്ട് ഗോയിങ് സന്ദേശങ്ങൾ",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "First Response Time",
|
|
|
|
"DESC": "( ശരാശരി )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "മിഴിവ് സമയം",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( ശരാശരി )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "മിഴിവ് എണ്ണം",
|
|
|
|
"DESC": "(ആകെ)"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "കഴിഞ്ഞ 7 ദിവസം"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "കഴിഞ്ഞ 30 ദിവസം"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "കഴിഞ്ഞ 3 മാസം"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "കഴിഞ്ഞ 6 മാസം"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "കഴിഞ്ഞ വർഷം"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2022-02-07 11:49:34 +00:00
|
|
|
"name": "ഇഷ്ടാനുസൃത തീയതി ശ്രേണി"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2022-02-07 11:49:34 +00:00
|
|
|
"CONFIRM": "അപേക്ഷിക്കുക",
|
|
|
|
"PLACEHOLDER": "തീയതി ശ്രേണി തിരഞ്ഞെടുക്കുക"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
2021-07-15 18:34:09 +00:00
|
|
|
"CSAT_REPORTS": {
|
2022-02-07 11:49:34 +00:00
|
|
|
"HEADER": "CSAT റിപ്പോർട്ടുകൾ",
|
|
|
|
"NO_RECORDS": "CSAT സർവേ പ്രതികരണങ്ങളൊന്നും ലഭ്യമല്ല.",
|
2022-05-23 06:03:54 +00:00
|
|
|
"DOWNLOAD": "Download CSAT Reports",
|
2022-03-17 14:32:32 +00:00
|
|
|
"FILTERS": {
|
|
|
|
"AGENTS": {
|
|
|
|
"PLACEHOLDER": "Choose Agents"
|
|
|
|
}
|
|
|
|
},
|
2021-07-15 18:34:09 +00:00
|
|
|
"TABLE": {
|
|
|
|
"HEADER": {
|
2022-02-07 11:49:34 +00:00
|
|
|
"CONTACT_NAME": "ബന്ധപ്പെടുക",
|
|
|
|
"AGENT_NAME": "നിയോഗിച്ച ഏജന്റ്",
|
|
|
|
"RATING": "റേറ്റിംഗ്",
|
|
|
|
"FEEDBACK_TEXT": "ഫീഡ്ബാക്ക് അഭിപ്രായം"
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"METRIC": {
|
|
|
|
"TOTAL_RESPONSES": {
|
2022-02-07 11:49:34 +00:00
|
|
|
"LABEL": "ആകെ പ്രതികരണങ്ങൾ",
|
|
|
|
"TOOLTIP": "ശേഖരിച്ച പ്രതികരണങ്ങളുടെ ആകെ എണ്ണം"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
"SATISFACTION_SCORE": {
|
2022-02-07 11:49:34 +00:00
|
|
|
"LABEL": "സംതൃപ്തി സ്കോർ",
|
|
|
|
"TOOLTIP": "പോസിറ്റീവ് പ്രതികരണങ്ങളുടെ ആകെ എണ്ണം / പ്രതികരണങ്ങളുടെ ആകെ എണ്ണം * 100"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
"RESPONSE_RATE": {
|
2022-02-07 11:49:34 +00:00
|
|
|
"LABEL": "പ്രതികരണ നിരക്ക്",
|
|
|
|
"TOOLTIP": "മൊത്തം പ്രതികരണങ്ങളുടെ എണ്ണം / അയച്ച CSAT സർവേ സന്ദേശങ്ങളുടെ ആകെ എണ്ണം * 100"
|
2020-04-23 18:22:16 +00:00
|
|
|
}
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
2022-05-09 13:27:05 +00:00
|
|
|
},
|
|
|
|
"OVERVIEW_REPORTS": {
|
|
|
|
"HEADER": "അവലോകനം",
|
|
|
|
"LIVE": "Live",
|
|
|
|
"ACCOUNT_CONVERSATIONS": {
|
|
|
|
"HEADER": "Open Conversations",
|
|
|
|
"LOADING_MESSAGE": "Loading conversation metrics...",
|
|
|
|
"OPEN": "സജീവം",
|
|
|
|
"UNATTENDED": "Unattended",
|
|
|
|
"UNASSIGNED": "നിയുക്തമാക്കാത്തത്"
|
|
|
|
},
|
|
|
|
"AGENT_CONVERSATIONS": {
|
|
|
|
"HEADER": "Conversations by agents",
|
|
|
|
"LOADING_MESSAGE": "Loading agent metrics...",
|
|
|
|
"NO_AGENTS": "There are no conversations by agents",
|
|
|
|
"TABLE_HEADER": {
|
|
|
|
"AGENT": "ഏജന്റ്",
|
|
|
|
"OPEN": "OPEN",
|
|
|
|
"UNATTENDED": "Unattended",
|
|
|
|
"STATUS": "സ്റ്റാറ്റസ്"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"AGENT_STATUS": {
|
|
|
|
"HEADER": "Agent status",
|
|
|
|
"ONLINE": "ഓൺലൈൻ",
|
|
|
|
"BUSY": "തിരക്ക്",
|
|
|
|
"OFFLINE": "ഓഫ്ലൈൻ"
|
|
|
|
}
|
2020-04-13 15:44:17 +00:00
|
|
|
}
|
2022-05-09 13:27:05 +00:00
|
|
|
}
|