Chatwoot/app/models/notification.rb

# == Schema Information
#
# Table name: notifications
#
#  id                   :bigint           not null, primary key
#  notification_type    :integer          not null
#  primary_actor_type   :string           not null
#  read_at              :datetime
#  secondary_actor_type :string
#  created_at           :datetime         not null
#  updated_at           :datetime         not null
#  account_id           :bigint           not null
#  primary_actor_id     :bigint           not null
#  secondary_actor_id   :bigint
#  user_id              :bigint           not null
#
# Indexes
#
#  index_notifications_on_account_id               (account_id)
#  index_notifications_on_user_id                  (user_id)
#  uniq_primary_actor_per_account_notifications    (primary_actor_type,primary_actor_id)
#  uniq_secondary_actor_per_account_notifications  (secondary_actor_type,secondary_actor_id)
#

class Notification < ApplicationRecord
  belongs_to :account
  belongs_to :user

  belongs_to :primary_actor, polymorphic: true
  belongs_to :secondary_actor, polymorphic: true, optional: true

  NOTIFICATION_TYPES = {
    conversation_creation: 1,
    conversation_assignment: 2,
    assigned_conversation_new_message: 3,
    conversation_mention: 4
  }.freeze

  enum notification_type: NOTIFICATION_TYPES

  after_create_commit :process_notification_delivery
  default_scope { order(id: :desc) }

  PRIMARY_ACTORS = ['Conversation'].freeze

  def push_event_data
    # Secondary actor could be nil for cases like system assigning conversation
    {
      id: id,
      notification_type: notification_type,
      primary_actor_type: primary_actor_type,
      primary_actor_id: primary_actor_id,
      primary_actor: primary_actor.push_event_data,
      read_at: read_at,
      secondary_actor: secondary_actor&.push_event_data,
      user: user&.push_event_data,
      created_at: created_at,
      account_id: account_id
    }
  end

  # TODO: move to a data presenter
  def push_message_title
    case notification_type
    when 'conversation_creation'
      I18n.t('notifications.notification_title.conversation_creation', display_id: primary_actor.display_id, inbox_name: primary_actor.inbox.name)
    when 'conversation_assignment'
      I18n.t('notifications.notification_title.conversation_assignment', display_id: primary_actor.display_id)
    when 'assigned_conversation_new_message'
      I18n.t(
        'notifications.notification_title.assigned_conversation_new_message',
        display_id: conversation.display_id,
        content: primary_actor.content.truncate_words(10)
      )
    when 'conversation_mention'
      I18n.t('notifications.notification_title.conversation_mention', display_id: conversation.display_id, name: secondary_actor.name)
    else
      ''
    end
  end

  def conversation
    return primary_actor.conversation if %w[assigned_conversation_new_message conversation_mention].include? notification_type

    primary_actor
  end

  private

  def process_notification_delivery
    Notification::PushNotificationJob.perform_later(self)

    # Should we do something about the case where user subscribed to both push and email ?
    # In future, we could probably add condition here to enqueue the job for 30 seconds later
    # when push enabled and then check in email job whether notification has been read already.
    Notification::EmailNotificationJob.perform_later(self)
  end
end