diff --git a/src/matrix_applicationbot/classes/bot.py b/src/matrix_applicationbot/classes/bot.py
index 4d45a3e..b3d4de6 100644
--- a/src/matrix_applicationbot/classes/bot.py
+++ b/src/matrix_applicationbot/classes/bot.py
@@ -203,8 +203,11 @@ class ApplicationBot:
                 return await self.remove_monitored_room(command.split()[2])
             elif command.startswith("!supportbot monitored"):
                 return await self.list_monitored_rooms(room)
-            elif command.startswith("!supportbot protect"):
-                return await self.add_protected_room(command.split()[2])
+            elif command.startswith("!supportbot protect "):
+                try:
+                    return await self.add_protected_room(command.split()[2])
+                except IndexError:
+                    logging.error(f"No room ID specified for protect command: {command}")
             elif command.startswith("!supportbot unprotect"):
                 return await self.remove_protected_room(command.split()[2])
             elif command.startswith("!supportbot protected"):
@@ -498,7 +501,7 @@ class ApplicationBot:
 
     async def open_ticket(self, room, sender):
         ticket_id = self.generate_ticket_id()
-        customer_room_alias = f"Ticket-{ticket_id}"
+        customer_room_alias = f"Application-{ticket_id}"
         operator_room_alias = f"Operator-Ticket-{ticket_id}"
 
         # Create customer-facing room