feat(bot): enhance ticket room invitation process

Added customer notification when a moderator invites themselves to a ticket room, improving transparency and communication. Corrected parameter for inviting operators to ensure proper user identification. Fixed room state update targeting, enhancing data accuracy.

src/matrix_applicationbot/classes/bot.py

@@ -110,6 +110,8 @@ class ApplicationBot:
             self.operator_room_id, "m.room.application", message_id
         )
 
+        logging.debug(f"Processing reaction {reaction_key} for message {message_id}")
+
         if isinstance(response, RoomGetStateEventResponse):
             ticket_id = response.content["ticket_id"]
 
@@ -138,7 +140,7 @@ class ApplicationBot:
                     )
                     
                 elif reaction_key == "🟡":  # Invite to ticket room
-                    await self.invite_operator_direct(room, ticket_id, user_id)
+                    await self.invite_operator_direct(room, ticket_id, sender)
 
     def extract_info_from_application_message(self, message_body):
         # Custom logic to extract user_id and ticket_id from the message
@@ -148,7 +150,7 @@ class ApplicationBot:
         return user_id, ticket_id
 
     async def invite_operator_direct(self, room, ticket_id, user_id):
-        # Invite user to the operator's ticket room
+        # Invite operator to the ticket room
         state_event_key = f"ticket_{ticket_id}"
         response = await self.client.room_get_state_event(
             self.operator_room_id, "m.room.custom.ticket", state_event_key
@@ -156,6 +158,17 @@ class ApplicationBot:
 
         if isinstance(response, RoomGetStateEventResponse):
             operator_room_id = response.content["operator_room"]
+            customer_room_id = response.content["customer_room"]
+
+            await self.client.room_send(
+                customer_room_id,
+                "m.room.message",
+                {
+                    "msgtype": "m.notice",
+                    "body": "A moderator would like to join the room to discuss your application.",
+                },
+            )
+
             await self.client.room_invite(operator_room_id, user_id)
             await self.client.room_send(
                 room.room_id,
@@ -229,7 +242,7 @@ class ApplicationBot:
             # Store message ID to ticket ID mapping in room state
             if isinstance(sent_message, RoomSendResponse):
                 await self.client.room_put_state(
-                    room_id=room.room_id,
+                    room_id=self.operator_room_id,
                     event_type="m.room.application",
                     state_key=sent_message.event_id,
                     content={"ticket_id": ticket_id},