feat: improve bot functionality and logging setup

Enhanced the bot's functionality with several improvements:
- Added YAML dependency for configuration loading
- Introduced detailed logging for better monitoring
- Implemented invite event handling and operator check
- Updated error handling and user feedback messages
- Ensured the bot ignores its own messages

Increased the version to 0.1.1 to reflect these changes.

pyproject.toml

@@ -7,7 +7,7 @@ allow-direct-references = true
 
 [project]
 name = "matrix-supportbot"
-version = "0.1.0"
+version = "0.1.1"
 
 authors = [{ name = "Private.coffee Team", email = "support@private.coffee" }]
 
@@ -26,6 +26,7 @@ classifiers = [
 
 dependencies = [
     "matrix-nio>=0.24.0",
+    "pyyaml"
 ]
 
 [project.urls]

src/matrix_supportbot/classes/bot.py

@@ -6,33 +6,48 @@ from nio import (
     RoomMessageMedia,
     LoginResponse,
     RoomGetStateEventResponse,
-    RoomMemberEvent,
+    InviteMemberEvent,
+    JoinedMembersResponse,
+    RoomPutStateResponse,
 )
 
+import logging
+
 
 class SupportBot:
     def __init__(self, config):
-        self.client = AsyncClient(config["homeserver"])
+        self.client = AsyncClient(config["homeserver"], config["username"])
         self.username = config["username"]
         self.password = config["password"]
         self.operator_room_id = config["operator_room_id"]
 
     async def login(self):
-        response = await self.client.login(self.username, self.password)
+        response = await self.client.login(self.password)
         if isinstance(response, LoginResponse):
-            print("Logged in successfully")
+            logging.info("Logged in successfully")
         else:
-            print("Failed to log in")
+            logging.fatal("Failed to log in")
 
     async def is_operator(self, user_id):
+        logging.info(f"Checking if {user_id} is an operator")
+
         response = await self.client.joined_members(self.operator_room_id)
-        if isinstance(response, RoomMemberEvent):
-            return user_id in response.members
+
+        if not isinstance(response, JoinedMembersResponse):
+            logging.error(f"Failed to get members in operator room: {response}")
+            return False
+
+        for member in response.members:
+            if member.user_id == user_id:
+                return True
+
         return False
 
     async def start(self):
+        await self.client.sync(timeout=30000)
         self.client.add_event_callback(self.message_callback, RoomMessageText)
         self.client.add_event_callback(self.message_callback, RoomMessageMedia)
+        self.client.add_event_callback(self.invite_callback, InviteMemberEvent)
         await self.client.sync_forever(timeout=30000)
 
     async def message_callback(self, room: MatrixRoom, event):
@@ -44,9 +59,24 @@ class SupportBot:
         else:
             await self.relay_message(room, sender, event)
 
+    async def invite_callback(self, room: MatrixRoom, event: InviteMemberEvent):
+        logging.info(f"Received invite event: {event}")
+
+        if event.membership == "invite" and event.state_key == self.client.user_id:
+            await self.client.join(room.room_id)
+            await self.client.room_send(
+                room.room_id,
+                "m.room.message",
+                {
+                    "msgtype": "m.text",
+                    "body": "Hello! To open a support ticket, please type `!supportbot openticket`.",
+                },
+            )
+
     async def handle_command(self, room, sender, command):
         if command == "!supportbot openticket":
             await self.open_ticket(room, sender)
+            return
         elif await self.is_operator(sender):
             if command.startswith("!supportbot invite"):
                 await self.invite_operator(room, sender, command)
@@ -54,13 +84,14 @@ class SupportBot:
                 await self.close_ticket(room, sender, command)
             elif command == "!supportbot list":
                 await self.list_tickets(room)
-        else:
+            return
+
         await self.client.room_send(
             room.room_id,
             "m.room.message",
             {
                 "msgtype": "m.text",
-                    "body": "You are not authorized to use this command.",
+                "body": "Sorry, I do not know this command, or you are not authorized to use it.",
             },
         )
 
@@ -91,13 +122,19 @@ class SupportBot:
             "status": "open",
         }
 
-        await self.client.room_put_state(
+        state_event_response = await self.client.room_put_state(
             room_id=self.operator_room_id,
             event_type="m.room.custom.ticket",
             state_key=state_event_key,
             content=state_event_content,
         )
 
+        if not isinstance(state_event_response, RoomPutStateResponse):
+            logging.error(
+                f"Failed to update state in operator room: {state_event_response}"
+            )
+            return
+
         # Inform the operator room
         await self.client.room_send(
             self.operator_room_id,
@@ -118,6 +155,15 @@ class SupportBot:
             },
         )
 
+        await self.client.room_send(
+            room.room_id,
+            "m.room.message",
+            {
+                "msgtype": "m.text",
+                "body": f"Ticket #{ticket_id} has been created. Please check your DMs.",
+            },
+        )
+
     async def invite_operator(self, room, sender, command):
         ticket_id = command.split()[2]
         state_event_key = f"ticket_{ticket_id}"
@@ -164,7 +210,10 @@ class SupportBot:
             await self.client.room_send(
                 customer_room_id,
                 "m.room.message",
-                {"msgtype": "m.text", "body": f"Ticket #{ticket_id} has been closed."},
+                {
+                    "msgtype": "m.text",
+                    "body": f"Ticket #{ticket_id} has been closed. If you need further assistance, please open a new ticket.",
+                },
             )
             await self.client.room_send(
                 operator_room_id,
@@ -212,6 +261,10 @@ class SupportBot:
         return None
 
     async def relay_message(self, room, sender, event):
+        # Ignore any messages from the bot itself
+        if sender == self.client.user_id:
+            return
+
         ticket_id = await self.get_ticket_id_from_room(room.room_id)
         if ticket_id:
             state_event_key = f"ticket_{ticket_id}"
@@ -229,5 +282,5 @@ class SupportBot:
 
                 # Relay the entire event content to the target room
                 await self.client.room_send(
-                    target_room_id, event.type, event.source["content"]
+                    target_room_id, "m.room.message", event.source["content"]
                 )

src/matrix_supportbot/main.py

@@ -1,8 +1,9 @@
 import yaml
 
+import logging
 import asyncio
 
-from .bot import SupportBot
+from .classes.bot import SupportBot
 
 def load_config(config_file):
     with open(config_file, 'r') as file:
@@ -11,6 +12,10 @@ def load_config(config_file):
 def main():
     config = load_config("config.yaml")
     bot = SupportBot(config)
+
+    logging.basicConfig(level=logging.DEBUG)
+    logging.getLogger("nio").setLevel(logging.WARNING)
+
     asyncio.get_event_loop().run_until_complete(bot.login())
     asyncio.get_event_loop().run_until_complete(bot.start())