diff --git a/src/IConfigOptions.ts b/src/IConfigOptions.ts
index c6913d2eb2..1fa873ec87 100644
--- a/src/IConfigOptions.ts
+++ b/src/IConfigOptions.ts
@@ -106,6 +106,7 @@ export interface IConfigOptions {
     };
 
     widget_build_url?: string; // url called to replace jitsi/call widget creation
+    widget_build_url_ignore_dm?: boolean;
     audio_stream_url?: string;
     jitsi?: {
         preferred_domain: string;
diff --git a/src/LegacyCallHandler.tsx b/src/LegacyCallHandler.tsx
index a8b464df43..08636e5011 100644
--- a/src/LegacyCallHandler.tsx
+++ b/src/LegacyCallHandler.tsx
@@ -963,7 +963,7 @@ export default class LegacyCallHandler extends EventEmitter {
         }
 
         // We might be using managed hybrid widgets
-        if (isManagedHybridWidgetEnabled()) {
+        if (isManagedHybridWidgetEnabled(roomId)) {
             await addManagedHybridWidget(roomId);
             return;
         }
diff --git a/src/utils/WellKnownUtils.ts b/src/utils/WellKnownUtils.ts
index 369de6c6b0..a17f721c46 100644
--- a/src/utils/WellKnownUtils.ts
+++ b/src/utils/WellKnownUtils.ts
@@ -26,6 +26,7 @@ const EMBEDDED_PAGES_WK_PROPERTY = "io.element.embedded_pages";
 /* eslint-disable camelcase */
 export interface ICallBehaviourWellKnown {
     widget_build_url?: string;
+    ignore_dm?: boolean;
 }
 
 export interface IE2EEWellKnown {
diff --git a/src/widgets/ManagedHybrid.ts b/src/widgets/ManagedHybrid.ts
index c820fee668..21c432aa3b 100644
--- a/src/widgets/ManagedHybrid.ts
+++ b/src/widgets/ManagedHybrid.ts
@@ -24,6 +24,7 @@ import { IStoredLayout, WidgetLayoutStore } from "../stores/widgets/WidgetLayout
 import WidgetEchoStore from "../stores/WidgetEchoStore";
 import WidgetStore from "../stores/WidgetStore";
 import SdkConfig from "../SdkConfig";
+import DMRoomMap from "../utils/DMRoomMap";
 
 /* eslint-disable camelcase */
 interface IManagedHybridWidgetData {
@@ -33,16 +34,25 @@ interface IManagedHybridWidgetData {
 }
 /* eslint-enable camelcase */
 
-function getWidgetBuildUrl(): string | undefined {
+function getWidgetBuildUrl(roomId: string): string | undefined {
+    const isDm = !!DMRoomMap.shared().getUserIdForRoomId(roomId);
     if (SdkConfig.get().widget_build_url) {
+        if (isDm && SdkConfig.get().widget_build_url_ignore_dm) {
+            return undefined;
+        }
         return SdkConfig.get().widget_build_url;
     }
+
+    const wellKnown = getCallBehaviourWellKnown(MatrixClientPeg.get());
+    if (isDm && wellKnown?.ignore_dm) {
+        return undefined;
+    }
     /* eslint-disable-next-line camelcase */
-    return getCallBehaviourWellKnown(MatrixClientPeg.get())?.widget_build_url;
+    return wellKnown?.widget_build_url;
 }
 
-export function isManagedHybridWidgetEnabled(): boolean {
-    return !!getWidgetBuildUrl();
+export function isManagedHybridWidgetEnabled(roomId: string): boolean {
+    return !!getWidgetBuildUrl(roomId);
 }
 
 export async function addManagedHybridWidget(roomId: string): Promise<void> {
@@ -60,7 +70,7 @@ export async function addManagedHybridWidget(roomId: string): Promise<void> {
 
     // Get widget data
     /* eslint-disable-next-line camelcase */
-    const widgetBuildUrl = getWidgetBuildUrl();
+    const widgetBuildUrl = getWidgetBuildUrl(roomId);
     if (!widgetBuildUrl) {
         return;
     }
diff --git a/test/widgets/ManagedHybrid-test.ts b/test/widgets/ManagedHybrid-test.ts
new file mode 100644
index 0000000000..b91db09dc1
--- /dev/null
+++ b/test/widgets/ManagedHybrid-test.ts
@@ -0,0 +1,51 @@
+/*
+Copyright 2023 The Matrix.org Foundation C.I.C.
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { isManagedHybridWidgetEnabled } from "../../src/widgets/ManagedHybrid";
+import DMRoomMap from "../../src/utils/DMRoomMap";
+import { stubClient } from "../test-utils";
+import SdkConfig from "../../src/SdkConfig";
+
+describe("isManagedHybridWidgetEnabled", () => {
+    let dmRoomMap: DMRoomMap;
+
+    beforeEach(() => {
+        stubClient();
+        dmRoomMap = {
+            getUserIdForRoomId: jest.fn().mockReturnValue("@user:server"),
+        } as unknown as DMRoomMap;
+        DMRoomMap.setShared(dmRoomMap);
+    });
+
+    it("should return false if widget_build_url is unset", () => {
+        expect(isManagedHybridWidgetEnabled("!room:server")).toBeFalsy();
+    });
+
+    it("should return true for DMs when widget_build_url_ignore_dm is unset", () => {
+        SdkConfig.put({
+            widget_build_url: "https://url",
+        });
+        expect(isManagedHybridWidgetEnabled("!room:server")).toBeTruthy();
+    });
+
+    it("should return false for DMs when widget_build_url_ignore_dm is true", () => {
+        SdkConfig.put({
+            widget_build_url: "https://url",
+            widget_build_url_ignore_dm: true,
+        });
+        expect(isManagedHybridWidgetEnabled("!room:server")).toBeFalsy();
+    });
+});