# New issue

## Your environment

Please answer these questions when reporting a new issue:

**What is your operating system (Windows, Linux, OSX, etc.)?**

**What is your web server (Apache, IIS, etc.)?**

**What version of Alltube are you using?**

**How did you install Alltube (with Git or with a release package)?**

**What version of PHP are you using?**

**What version of Python are you using?**

**What version of youtube-dl are you using?**

**Do you get any PHP-related errors in your webserver's logs?**

**What is the content of your `config/config.yml` file?**

**Please provide the URL of a video that causes the issue.**

## Describe your issue