238 lines
7 KiB
Ruby
238 lines
7 KiB
Ruby
# == Schema Information
|
|
#
|
|
# Table name: conversations
|
|
#
|
|
# id :integer not null, primary key
|
|
# additional_attributes :jsonb
|
|
# agent_last_seen_at :datetime
|
|
# assignee_last_seen_at :datetime
|
|
# contact_last_seen_at :datetime
|
|
# custom_attributes :jsonb
|
|
# identifier :string
|
|
# last_activity_at :datetime not null
|
|
# snoozed_until :datetime
|
|
# status :integer default("open"), not null
|
|
# uuid :uuid not null
|
|
# created_at :datetime not null
|
|
# updated_at :datetime not null
|
|
# account_id :integer not null
|
|
# assignee_id :integer
|
|
# campaign_id :bigint
|
|
# contact_id :bigint
|
|
# contact_inbox_id :bigint
|
|
# display_id :integer not null
|
|
# inbox_id :integer not null
|
|
# team_id :bigint
|
|
#
|
|
# Indexes
|
|
#
|
|
# index_conversations_on_account_id (account_id)
|
|
# index_conversations_on_account_id_and_display_id (account_id,display_id) UNIQUE
|
|
# index_conversations_on_assignee_id_and_account_id (assignee_id,account_id)
|
|
# index_conversations_on_campaign_id (campaign_id)
|
|
# index_conversations_on_contact_inbox_id (contact_inbox_id)
|
|
# index_conversations_on_status_and_account_id (status,account_id)
|
|
# index_conversations_on_team_id (team_id)
|
|
#
|
|
# Foreign Keys
|
|
#
|
|
# fk_rails_... (campaign_id => campaigns.id)
|
|
# fk_rails_... (contact_inbox_id => contact_inboxes.id)
|
|
# fk_rails_... (team_id => teams.id)
|
|
#
|
|
|
|
class Conversation < ApplicationRecord
|
|
include Labelable
|
|
include AssignmentHandler
|
|
include RoundRobinHandler
|
|
include ActivityMessageHandler
|
|
|
|
validates :account_id, presence: true
|
|
validates :inbox_id, presence: true
|
|
before_validation :validate_additional_attributes
|
|
|
|
enum status: { open: 0, resolved: 1, pending: 2, snoozed: 3 }
|
|
|
|
scope :latest, -> { order(last_activity_at: :desc) }
|
|
scope :unassigned, -> { where(assignee_id: nil) }
|
|
scope :assigned, -> { where.not(assignee_id: nil) }
|
|
scope :assigned_to, ->(agent) { where(assignee_id: agent.id) }
|
|
|
|
belongs_to :account
|
|
belongs_to :inbox
|
|
belongs_to :assignee, class_name: 'User', optional: true
|
|
belongs_to :contact
|
|
belongs_to :contact_inbox
|
|
belongs_to :team, optional: true
|
|
belongs_to :campaign, optional: true
|
|
|
|
has_many :messages, dependent: :destroy, autosave: true
|
|
has_one :csat_survey_response, dependent: :destroy
|
|
has_many :notifications, as: :primary_actor, dependent: :destroy
|
|
|
|
before_save :ensure_snooze_until_reset
|
|
before_create :mark_conversation_pending_if_bot
|
|
|
|
after_update_commit :execute_after_update_commit_callbacks
|
|
after_create_commit :notify_conversation_creation, :queue_conversation_auto_resolution_job
|
|
after_commit :set_display_id, unless: :display_id?
|
|
|
|
delegate :auto_resolve_duration, to: :account
|
|
|
|
def can_reply?
|
|
return true unless inbox&.channel&.has_24_hour_messaging_window?
|
|
|
|
last_incoming_message = messages.incoming.last
|
|
|
|
return false if last_incoming_message.nil?
|
|
|
|
Time.current < last_incoming_message.created_at + 24.hours
|
|
end
|
|
|
|
def update_assignee(agent = nil)
|
|
update!(assignee: agent)
|
|
end
|
|
|
|
def toggle_status
|
|
# FIXME: implement state machine with aasm
|
|
self.status = open? ? :resolved : :open
|
|
self.status = :open if pending? || snoozed?
|
|
save
|
|
end
|
|
|
|
def mute!
|
|
resolved!
|
|
Redis::Alfred.setex(mute_key, 1, mute_period)
|
|
create_muted_message
|
|
end
|
|
|
|
def unmute!
|
|
Redis::Alfred.delete(mute_key)
|
|
create_unmuted_message
|
|
end
|
|
|
|
def muted?
|
|
Redis::Alfred.get(mute_key).present?
|
|
end
|
|
|
|
def unread_messages
|
|
messages.unread_since(agent_last_seen_at)
|
|
end
|
|
|
|
def unread_incoming_messages
|
|
messages.incoming.unread_since(agent_last_seen_at)
|
|
end
|
|
|
|
def push_event_data
|
|
Conversations::EventDataPresenter.new(self).push_data
|
|
end
|
|
|
|
def lock_event_data
|
|
Conversations::EventDataPresenter.new(self).lock_data
|
|
end
|
|
|
|
def webhook_data
|
|
Conversations::EventDataPresenter.new(self).push_data
|
|
end
|
|
|
|
def notifiable_assignee_change?
|
|
return false if self_assign?(assignee_id)
|
|
return false unless saved_change_to_assignee_id?
|
|
return false if assignee_id.blank?
|
|
|
|
true
|
|
end
|
|
|
|
def tweet?
|
|
inbox.inbox_type == 'Twitter' && additional_attributes['type'] == 'tweet'
|
|
end
|
|
|
|
def recent_messages
|
|
messages.chat.last(5)
|
|
end
|
|
|
|
private
|
|
|
|
def execute_after_update_commit_callbacks
|
|
notify_status_change
|
|
create_activity
|
|
end
|
|
|
|
def ensure_snooze_until_reset
|
|
self.snoozed_until = nil unless snoozed?
|
|
end
|
|
|
|
def validate_additional_attributes
|
|
self.additional_attributes = {} unless additional_attributes.is_a?(Hash)
|
|
end
|
|
|
|
def mark_conversation_pending_if_bot
|
|
# TODO: make this an inbox config instead of assuming bot conversations should start as pending
|
|
self.status = :pending if inbox.agent_bot_inbox&.active? || inbox.hooks.pluck(:app_id).include?('dialogflow')
|
|
end
|
|
|
|
def notify_conversation_creation
|
|
dispatcher_dispatch(CONVERSATION_CREATED)
|
|
end
|
|
|
|
def queue_conversation_auto_resolution_job
|
|
# FIXME: Move this to one cronjob that iterates over accounts and enqueue resolution jobs
|
|
# Similar to how we handle campaigns
|
|
return unless auto_resolve_duration
|
|
|
|
AutoResolveConversationsJob.set(wait_until: (last_activity_at || created_at) + auto_resolve_duration.days).perform_later(id)
|
|
end
|
|
|
|
def self_assign?(assignee_id)
|
|
assignee_id.present? && Current.user&.id == assignee_id
|
|
end
|
|
|
|
def set_display_id
|
|
reload
|
|
end
|
|
|
|
def notify_status_change
|
|
{
|
|
CONVERSATION_OPENED => -> { saved_change_to_status? && open? },
|
|
CONVERSATION_RESOLVED => -> { saved_change_to_status? && resolved? },
|
|
CONVERSATION_STATUS_CHANGED => -> { saved_change_to_status? },
|
|
CONVERSATION_READ => -> { saved_change_to_contact_last_seen_at? },
|
|
CONVERSATION_CONTACT_CHANGED => -> { saved_change_to_contact_id? }
|
|
}.each do |event, condition|
|
|
condition.call && dispatcher_dispatch(event)
|
|
end
|
|
end
|
|
|
|
def dispatcher_dispatch(event_name)
|
|
Rails.configuration.dispatcher.dispatch(event_name, Time.zone.now, conversation: self)
|
|
end
|
|
|
|
def conversation_status_changed_to_open?
|
|
return false unless open?
|
|
# saved_change_to_status? method only works in case of update
|
|
return true if previous_changes.key?(:id) || saved_change_to_status?
|
|
end
|
|
|
|
def create_label_change(user_name)
|
|
return unless user_name
|
|
|
|
previous_labels, current_labels = previous_changes[:label_list]
|
|
return unless (previous_labels.is_a? Array) && (current_labels.is_a? Array)
|
|
|
|
create_label_added(user_name, current_labels - previous_labels)
|
|
create_label_removed(user_name, previous_labels - current_labels)
|
|
end
|
|
|
|
def mute_key
|
|
format(Redis::RedisKeys::CONVERSATION_MUTE_KEY, id: id)
|
|
end
|
|
|
|
def mute_period
|
|
6.hours
|
|
end
|
|
|
|
# creating db triggers
|
|
trigger.before(:insert).for_each(:row) do
|
|
"NEW.display_id := nextval('conv_dpid_seq_' || NEW.account_id);"
|
|
end
|
|
end
|