85 lines
2.5 KiB
Ruby
85 lines
2.5 KiB
Ruby
# NOTE: available agent method now expect allowed_member_ids to be passed in always because of inbox limits feature
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# need to refactor this class and split the queue managment into a seperate class
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# If allowed_member_ids are supplied round robin service will only fetch a member from member id
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# This is used in case of team assignment
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class RoundRobin::ManageService
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pattr_initialize [:inbox!, { allowed_member_ids: [] }]
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# called on inbox delete
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def clear_queue
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::Redis::Alfred.delete(round_robin_key)
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end
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# called on inbox member create
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def add_agent_to_queue(user_id)
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::Redis::Alfred.lpush(round_robin_key, user_id)
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end
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# called on inbox member delete
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def remove_agent_from_queue(user_id)
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::Redis::Alfred.lrem(round_robin_key, user_id)
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end
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def reset_queue
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clear_queue
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add_agent_to_queue(inbox.inbox_members.map(&:user_id))
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end
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# end of queue management functions
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def available_agent(priority_list: [])
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reset_queue unless validate_queue?
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user_id = get_member_via_priority_list(priority_list)
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# incase priority list was empty or inbox members weren't present
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user_id ||= fetch_user_id
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inbox.inbox_members.find_by(user_id: user_id)&.user if user_id.present?
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end
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private
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def fetch_user_id
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return nil if allowed_member_ids_in_str.blank?
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user_id = queue.intersection(allowed_member_ids_in_str).pop
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pop_push_to_queue(user_id)
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user_id
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end
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# priority list is usually the members who are online passed from assignment service
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def get_member_via_priority_list(priority_list)
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return if priority_list.blank?
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# When allowed member ids is passed we will be looking to get members from that list alone
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priority_list = priority_list.intersection(allowed_member_ids_in_str)
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return if priority_list.blank?
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user_id = queue.intersection(priority_list.map(&:to_s)).pop
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pop_push_to_queue(user_id)
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user_id
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end
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def pop_push_to_queue(user_id)
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return if user_id.blank?
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remove_agent_from_queue(user_id)
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add_agent_to_queue(user_id)
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end
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def validate_queue?
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return true if inbox.inbox_members.map(&:user_id).sort == queue.map(&:to_i).sort
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end
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def queue
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::Redis::Alfred.lrange(round_robin_key)
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end
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def round_robin_key
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format(::Redis::Alfred::ROUND_ROBIN_AGENTS, inbox_id: inbox.id)
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end
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def allowed_member_ids_in_str
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# NOTE: the values which are returned from redis for priority list are string
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@allowed_member_ids_in_str ||= allowed_member_ids.map(&:to_s)
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end
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end
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