95 lines
2.1 KiB
Ruby
95 lines
2.1 KiB
Ruby
class Facebook::SendReplyService
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pattr_initialize [:message!]
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def perform
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return if message.private
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return if inbox.channel.class.to_s != 'Channel::FacebookPage'
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return unless outgoing_message_from_chatwoot?
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FacebookBot::Bot.deliver(delivery_params, access_token: message.channel_token)
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end
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private
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delegate :contact, to: :conversation
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def inbox
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@inbox ||= message.inbox
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end
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def conversation
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@conversation ||= message.conversation
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end
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def outgoing_message_from_chatwoot?
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# messages sent directly from chatwoot won't have source_id.
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(message.outgoing? || message.template?) && !message.source_id
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end
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# def reopen_lock
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# if message.incoming? && conversation.locked?
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# conversation.unlock!
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# end
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# end
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def fb_text_message_params
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{
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recipient: { id: contact.get_source_id(inbox.id) },
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message: { text: message.content }
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}
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end
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def fb_attachment_message_params
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{
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recipient: { id: contact.get_source_id(inbox.id) },
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message: {
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attachment: {
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type: 'image',
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payload: {
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url: message.attachments.first.file_url
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}
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}
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}
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}
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end
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def fb_message_params
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if message.attachments.blank?
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fb_text_message_params
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else
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fb_attachment_message_params
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end
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end
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def delivery_params
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if twenty_four_hour_window_over?
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fb_message_params.merge(tag: 'ISSUE_RESOLUTION')
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else
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fb_message_params
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end
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end
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def twenty_four_hour_window_over?
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return false unless after_24_hours?
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return false if last_incoming_and_outgoing_message_after_one_day?
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true
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end
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def last_incoming_and_outgoing_message_after_one_day?
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last_incoming_message && sent_first_outgoing_message_after_24_hours?
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end
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def after_24_hours?
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(Time.current - last_incoming_message.created_at) / 3600 >= 24
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end
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def sent_first_outgoing_message_after_24_hours?
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# we can send max 1 message after 24 hour window
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conversation.messages.outgoing.where('id > ?', last_incoming_message.id).count == 1
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end
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def last_incoming_message
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conversation.messages.incoming.last
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end
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end
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