138 lines
3.6 KiB
Ruby
138 lines
3.6 KiB
Ruby
# frozen_string_literal: true
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# == Schema Information
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#
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# Table name: inboxes
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#
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# id :integer not null, primary key
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# allow_messages_after_resolved :boolean default(TRUE)
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# auto_assignment_config :jsonb
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# channel_type :string
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# csat_survey_enabled :boolean default(FALSE)
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# email_address :string
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# enable_auto_assignment :boolean default(TRUE)
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# enable_email_collect :boolean default(TRUE)
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# greeting_enabled :boolean default(FALSE)
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# greeting_message :string
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# name :string not null
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# out_of_office_message :string
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# timezone :string default("UTC")
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# working_hours_enabled :boolean default(FALSE)
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# created_at :datetime not null
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# updated_at :datetime not null
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# account_id :integer not null
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# channel_id :integer not null
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#
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# Indexes
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#
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# index_inboxes_on_account_id (account_id)
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#
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class Inbox < ApplicationRecord
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include Reportable
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include Avatarable
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include OutOfOffisable
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validates :name, presence: true
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validates :account_id, presence: true
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validates :timezone, inclusion: { in: TZInfo::Timezone.all_identifiers }
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validate :ensure_valid_max_assignment_limit
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belongs_to :account
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belongs_to :channel, polymorphic: true, dependent: :destroy
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has_many :campaigns, dependent: :destroy_async
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has_many :contact_inboxes, dependent: :destroy_async
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has_many :contacts, through: :contact_inboxes
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has_many :inbox_members, dependent: :destroy_async
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has_many :members, through: :inbox_members, source: :user
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has_many :conversations, dependent: :destroy_async
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has_many :messages, through: :conversations
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has_one :agent_bot_inbox, dependent: :destroy_async
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has_one :agent_bot, through: :agent_bot_inbox
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has_many :webhooks, dependent: :destroy_async
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has_many :hooks, dependent: :destroy_async, class_name: 'Integrations::Hook'
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after_destroy :delete_round_robin_agents
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scope :order_by_name, -> { order('lower(name) ASC') }
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def add_member(user_id)
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member = inbox_members.new(user_id: user_id)
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member.save!
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end
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def remove_member(user_id)
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member = inbox_members.find_by!(user_id: user_id)
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member.try(:destroy)
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end
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def facebook?
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channel_type == 'Channel::FacebookPage'
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end
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def web_widget?
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channel_type == 'Channel::WebWidget'
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end
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def api?
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channel_type == 'Channel::Api'
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end
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def email?
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channel_type == 'Channel::Email'
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end
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def twilio?
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channel_type == 'Channel::TwilioSms'
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end
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def twitter?
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channel_type == 'Channel::TwitterProfile'
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end
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def whatsapp?
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channel_type == 'Channel::Whatsapp'
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end
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def inbox_type
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channel.name
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end
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def webhook_data
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{
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id: id,
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name: name
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}
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end
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def callback_webhook_url
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case channel_type
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when 'Channel::TwilioSms'
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"#{ENV['FRONTEND_URL']}/twilio/callback"
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when 'Channel::Sms'
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"#{ENV['FRONTEND_URL']}/webhooks/sms/#{channel.phone_number.delete_prefix('+')}"
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when 'Channel::Line'
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"#{ENV['FRONTEND_URL']}/webhooks/line/#{channel.line_channel_id}"
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end
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end
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def member_ids_with_assignment_capacity
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members.ids
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end
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private
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def ensure_valid_max_assignment_limit
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# overridden in enterprise/app/models/enterprise/inbox.rb
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end
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def delete_round_robin_agents
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::RoundRobin::ManageService.new(inbox: self).clear_queue
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end
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end
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Inbox.prepend_mod_with('Inbox')
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