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* chore: Add log messages for stages skipped during installation * feat: allow chatwoot user to start/stop/restart chatwoot service * feat: init options support * feat: add option support to linux install script [c|h|i|l|s|u|wi] Install/Update/Configure/Manage your Chatwoot installation Example: cwctl -i master Example: cwctl -l web Example: cwctl --logs worker Example: cwctl --upgrade Example: cwctl -c Installation/Upgrade: -i, --install install Chatwoot with the git branch specified -u, --upgrade upgrade Chatwoot to latest version -s, --ssl fetch and install ssl certificates using LetsEncrypt -w, --webserver install and configure Nginx webserver Management: -c, --console open ruby console -l, --logs tail logs from Chatwoot. Supported values include web/worker. Miscellaneous: -h, --help display this help text and exit * feat: add cwctl to PATH * feat: add -v to cwctl * chore: switch db migration to db:chatwoot_prepare * fix: reload systemd files after update * fix: improve -s -w cwctl options * chore: throw error if run without options Signed-off-by: Vishnu Narayanan <vishnu@chatwoot.com> * feat: add -d/--debug option to cwctl * fix: remove hardcoded ruby version in cwctl --upgrade * chore: improve cwctl -v function * fix: disable cwctl selfupdate * chore: cleanup * feat: allow chatwoot user to run cwctl * chore: cwctl improve formatting for log messages * fix: variable expansion inside heredoc * feat: save pg_pass to file to support idempotency One of the things preventing idempotency was the postgres password generated at run-time to setup postgres initally. This commit saves the password to the file if postgres setup function is executed and reloads on future re-runs if needed. * chore: formatting * chore: add cwctl promotion message at the end of installation * feat: add comments * chore: add chatwoot and cwctl version files * feat: add func to get latest chatwoot version * chore: formatting * feat: add --restart option to cwctl * chore: update --help with restart option details * chore: minor improvements to --restart |
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Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.
Features
Chatwoot supports the following conversation channels:
- Website: Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support.
- Facebook: Connect your Facebook pages and start replying to the direct messages to your page.
- Instagram: Connect your Instagram profile and start replying to the direct messages.
- Twitter: Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned.
- Telegram: Connect your Telegram bot and reply to your customers right from a single dashboard.
- WhatsApp: Connect your WhatsApp business account and manage the conversation in Chatwoot.
- Line: Connect your Line account and manage the conversations in Chatwoot.
- SMS: Connect your Twilio SMS account and reply to the SMS queries in Chatwoot.
- API Channel: Build custom communication channels using our API channel.
- Email: Forward all your email queries to Chatwoot and view it in our integrated dashboard.
And more.
Other features include:
- CRM: Save all your customer information right inside Chatwoot, use contact notes to log emails, phone calls, or meeting notes.
- Custom Attributes: Define custom attribute attributes to store information about a contact or a conversation and extend the product to match your workflow.
- Shared multi-brand inboxes: Manage multiple brands or pages using a shared inbox.
- Private notes: Use @mentions and private notes to communicate internally about a conversation.
- Canned responses (Saved replies): Improve the response rate by adding saved replies for frequently asked questions.
- Conversation Labels: Use conversation labels to create custom workflows.
- Auto assignment: Chatwoot intelligently assigns a ticket to the agents who have access to the inbox depending on their availability and load.
- Conversation continuity: If the user has provided an email address through the chat widget, Chatwoot will send an email to the customer under the agent name so that the user can continue the conversation over the email.
- Multi-lingual support: Chatwoot supports 10+ languages.
- Powerful API & Webhooks: Extend the capability of the software using Chatwoot’s webhooks and APIs.
- Integrations: Chatwoot natively integrates with Slack right now. Manage your conversations in Slack without logging into the dashboard.
Documentation
Detailed documentation is available at chatwoot.com/help-center.
Translation process
The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.
Branching model
We use the git-flow branching model. The base branch is develop.
If you are looking for a stable version, please use the master or tags labelled as v1.x.x.
Deployment
Heroku one-click deploy
Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:
Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.
DigitalOcean 1-Click Kubernetes deployment
Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.
Other deployment options
For other supported options, checkout our deployment page.
Security
Looking to report a vulnerability? Please refer our SECURITY.md file.
Community? Questions? Support ?
If you need help or just want to hang out, come, say hi on our Discord server.
Contributors ✨
Thanks goes to all these wonderful people:
Chatwoot © 2017-2022, Chatwoot Inc - Released under the MIT License.