12 lines
No EOL
588 B
Text
12 lines
No EOL
588 B
Text
<% headers = ['Agent name', 'Conversations count', 'Avg first response time (Minutes)', 'Avg resolution time (Minutes)'] %>
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<%= CSV.generate_line headers %>
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<% Current.account.users.each do |agent| %>
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<% agent_report = V2::ReportBuilder.new(Current.account, {
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type: :agent,
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id: agent.id,
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since: params[:since],
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until: params[:until]
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}).summary %>
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<% row = [ agent.name, agent_report[:conversations_count], (agent_report[:avg_first_response_time]/60).to_i, (agent_report[:avg_resolution_time]/60).to_i ] %>
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<%= CSV.generate_line row %>
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<% end %> |