20 lines
778 B
Ruby
20 lines
778 B
Ruby
module Enterprise::Inbox
|
|
def member_ids_with_assignment_capacity
|
|
max_assignment_limit = auto_assignment_config['max_assignment_limit']
|
|
overloaded_agent_ids = max_assignment_limit.present? ? get_agent_ids_over_assignment_limit(max_assignment_limit) : []
|
|
super - overloaded_agent_ids
|
|
end
|
|
|
|
private
|
|
|
|
def get_agent_ids_over_assignment_limit(limit)
|
|
conversations.open.select(:assignee_id).group(:assignee_id).having("count(*) >= #{limit.to_i}").filter_map(&:assignee_id)
|
|
end
|
|
|
|
def ensure_valid_max_assignment_limit
|
|
return if auto_assignment_config['max_assignment_limit'].blank?
|
|
return if auto_assignment_config['max_assignment_limit'].to_i.positive?
|
|
|
|
errors.add(:auto_assignment_config, 'max_assignment_limit must be greater than 0')
|
|
end
|
|
end
|