116 lines
4.2 KiB
Ruby
116 lines
4.2 KiB
Ruby
module ActivityMessageHandler
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extend ActiveSupport::Concern
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private
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def create_activity
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user_name = Current.user.name if Current.user.present?
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status_change_activity(user_name) if saved_change_to_status?
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create_label_change(activity_message_ownner(user_name)) if saved_change_to_label_list?
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end
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def status_change_activity(user_name)
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return send_automation_activity if Current.executed_by.present?
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create_status_change_message(user_name)
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end
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def activity_message_params(content)
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{ account_id: account_id, inbox_id: inbox_id, message_type: :activity, content: content }
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end
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def create_status_change_message(user_name)
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content = if user_name
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I18n.t("conversations.activity.status.#{status}", user_name: user_name)
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elsif Current.contact.present? && resolved?
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I18n.t('conversations.activity.status.contact_resolved', contact_name: Current.contact.name.capitalize)
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elsif resolved?
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I18n.t('conversations.activity.status.auto_resolved', duration: auto_resolve_duration)
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end
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::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
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end
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def send_automation_activity
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content = I18n.t("conversations.activity.status.#{status}", user_name: 'Automation System')
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::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
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end
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def create_label_added(user_name, labels = [])
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return unless labels.size.positive?
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params = { user_name: user_name, labels: labels.join(', ') }
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content = I18n.t('conversations.activity.labels.added', **params)
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::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
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end
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def create_label_removed(user_name, labels = [])
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return unless labels.size.positive?
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params = { user_name: user_name, labels: labels.join(', ') }
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content = I18n.t('conversations.activity.labels.removed', **params)
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::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
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end
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def create_muted_message
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return unless Current.user
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params = { user_name: Current.user.name }
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content = I18n.t('conversations.activity.muted', **params)
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::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
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end
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def create_unmuted_message
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return unless Current.user
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params = { user_name: Current.user.name }
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content = I18n.t('conversations.activity.unmuted', **params)
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::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
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end
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def generate_team_change_activity_key
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key = team_id ? 'assigned' : 'removed'
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key += '_with_assignee' if key == 'assigned' && saved_change_to_assignee_id? && assignee
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key
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end
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def generate_team_name_for_activity
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previous_team_id = previous_changes[:team_id][0]
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Team.find_by(id: previous_team_id)&.name if previous_team_id.present?
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end
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def create_team_change_activity(user_name)
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user_name = activity_message_ownner(user_name)
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return unless user_name
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key = generate_team_change_activity_key
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params = { assignee_name: assignee&.name, team_name: team&.name, user_name: user_name }
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params[:team_name] = generate_team_name_for_activity if key == 'removed'
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content = I18n.t("conversations.activity.team.#{key}", **params)
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::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
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end
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def generate_assignee_change_activity_content(user_name)
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params = { assignee_name: assignee&.name, user_name: user_name }.compact
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key = assignee_id ? 'assigned' : 'removed'
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key = 'self_assigned' if self_assign? assignee_id
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I18n.t("conversations.activity.assignee.#{key}", **params)
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end
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def create_assignee_change_activity(user_name)
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return unless user_name
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content = generate_assignee_change_activity_content(user_name)
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::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
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end
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def activity_message_ownner(user_name)
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user_name = 'Automation System' if !user_name && Current.executed_by.present?
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user_name
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end
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end
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