24 lines
751 B
Ruby
24 lines
751 B
Ruby
class RoundRobin::AssignmentService
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pattr_initialize [:conversation]
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def perform
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# online agents will get priority
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new_assignee = round_robin_manage_service.available_agent(priority_list: online_agents)
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conversation.update(assignee: new_assignee) if new_assignee
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end
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private
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def online_agents
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online_agents = OnlineStatusTracker.get_available_users(conversation.account_id)
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online_agents.select { |_key, value| value.eql?('online') }.keys if online_agents.present?
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end
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def round_robin_manage_service
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@round_robin_manage_service ||= RoundRobin::ManageService.new(inbox: conversation.inbox)
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end
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def round_robin_key
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format(::Redis::Alfred::ROUND_ROBIN_AGENTS, inbox_id: conversation.inbox_id)
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end
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end
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