676796ddc7
* feat: Add reports about live agent load
112 lines
3.2 KiB
Ruby
112 lines
3.2 KiB
Ruby
class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
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before_action :check_authorization
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def index
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builder = V2::ReportBuilder.new(Current.account, report_params)
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data = builder.build
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render json: data
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end
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def summary
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render json: summary_metrics
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end
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def agents
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response.headers['Content-Type'] = 'text/csv'
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response.headers['Content-Disposition'] = 'attachment; filename=agents_report.csv'
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render layout: false, template: 'api/v2/accounts/reports/agents.csv.erb', format: 'csv'
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end
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def inboxes
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response.headers['Content-Type'] = 'text/csv'
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response.headers['Content-Disposition'] = 'attachment; filename=inboxes_report.csv'
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render layout: false, template: 'api/v2/accounts/reports/inboxes.csv.erb', format: 'csv'
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end
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def labels
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response.headers['Content-Type'] = 'text/csv'
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response.headers['Content-Disposition'] = 'attachment; filename=labels_report.csv'
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render layout: false, template: 'api/v2/accounts/reports/labels.csv.erb', format: 'csv'
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end
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def teams
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response.headers['Content-Type'] = 'text/csv'
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response.headers['Content-Disposition'] = 'attachment; filename=teams_report.csv'
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render layout: false, template: 'api/v2/accounts/reports/teams.csv.erb', format: 'csv'
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end
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def conversations
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return head :unprocessable_entity if params[:type].blank?
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render json: conversation_metrics
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end
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private
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def check_authorization
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raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
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end
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def common_params
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{
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type: params[:type].to_sym,
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id: params[:id],
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group_by: params[:group_by],
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business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
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}
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end
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def current_summary_params
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common_params.merge({
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since: range[:current][:since],
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until: range[:current][:until]
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})
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end
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def previous_summary_params
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common_params.merge({
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since: range[:previous][:since],
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until: range[:previous][:until]
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})
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end
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def report_params
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common_params.merge({
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metric: params[:metric],
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since: params[:since],
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until: params[:until],
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timezone_offset: params[:timezone_offset]
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})
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end
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def conversation_params
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{
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type: params[:type].to_sym,
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user_id: params[:user_id],
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page: params[:page].presence || 1
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}
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end
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def range
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{
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current: {
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since: params[:since],
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until: params[:until]
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},
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previous: {
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since: (params[:since].to_i - (params[:until].to_i - params[:since].to_i)).to_s,
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until: params[:since]
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}
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}
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end
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def summary_metrics
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summary = V2::ReportBuilder.new(Current.account, current_summary_params).summary
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summary[:previous] = V2::ReportBuilder.new(Current.account, previous_summary_params).summary
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summary
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end
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def conversation_metrics
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V2::ReportBuilder.new(Current.account, conversation_params).conversation_metrics
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end
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end
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