117 lines
2.7 KiB
Ruby
117 lines
2.7 KiB
Ruby
class V2::ReportBuilder
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include DateRangeHelper
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attr_reader :account, :params
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def initialize(account, params)
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@account = account
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@params = params
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end
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def timeseries
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send(params[:metric])
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end
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# For backward compatible with old report
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def build
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timeseries.each_with_object([]) do |p, arr|
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arr << { value: p[1], timestamp: p[0].to_time.to_i }
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end
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end
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def summary
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{
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conversations_count: conversations_count.values.sum,
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incoming_messages_count: incoming_messages_count.values.sum,
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outgoing_messages_count: outgoing_messages_count.values.sum,
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avg_first_response_time: avg_first_response_time_summary,
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avg_resolution_time: avg_resolution_time_summary,
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resolutions_count: resolutions_count.values.sum
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}
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end
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private
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def scope
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case params[:type]
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when :account
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account
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when :inbox
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inbox
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when :agent
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user
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when :label
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label
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when :team
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team
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end
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end
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def inbox
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@inbox ||= account.inboxes.find(params[:id])
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end
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def user
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@user ||= account.users.find(params[:id])
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end
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def label
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@label ||= account.labels.find(params[:id])
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end
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def team
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@team ||= account.teams.find(params[:id])
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end
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def conversations_count
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scope.conversations
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.group_by_day(:created_at, range: range, default_value: 0)
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.count
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end
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def incoming_messages_count
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scope.messages.incoming.unscope(:order)
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.group_by_day(:created_at, range: range, default_value: 0)
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.count
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end
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def outgoing_messages_count
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scope.messages.outgoing.unscope(:order)
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.group_by_day(:created_at, range: range, default_value: 0)
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.count
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end
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def resolutions_count
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scope.conversations
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.resolved
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.group_by_day(:created_at, range: range, default_value: 0)
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.count
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end
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def avg_first_response_time
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scope.events
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.where(name: 'first_response')
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.group_by_day(:created_at, range: range, default_value: 0)
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.average(:value)
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end
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def avg_resolution_time
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scope.events.where(name: 'conversation_resolved')
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.group_by_day(:created_at, range: range, default_value: 0)
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.average(:value)
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end
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# Taking average of average is not too accurate
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# https://en.wikipedia.org/wiki/Simpson's_paradox
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# TODO: Will optimize this later
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def avg_resolution_time_summary
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return 0 if avg_resolution_time.values.empty?
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(avg_resolution_time.values.sum / avg_resolution_time.values.length)
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end
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def avg_first_response_time_summary
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return 0 if avg_first_response_time.values.empty?
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(avg_first_response_time.values.sum / avg_first_response_time.values.length)
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end
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end
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