Chatwoot/app/services/whatsapp/send_on_whatsapp_service.rb
2021-11-30 20:50:35 +05:30

76 lines
2.9 KiB
Ruby

class Whatsapp::SendOnWhatsappService < Base::SendOnChannelService
private
def channel_class
Channel::Whatsapp
end
def perform_reply
# can reply checks if 24 hour limit has passed.
if message.conversation.can_reply?
send_on_whatsapp
else
send_template_message
end
end
def send_template_message
name, namespace, lang_code, processed_parameters = processable_channel_message_template
return if name.blank?
message_id = channel.send_template(message.conversation.contact_inbox.source_id, {
name: name,
namespace: namespace,
lang_code: lang_code,
parameters: processed_parameters
})
message.update!(source_id: message_id) if message_id.present?
end
def processable_channel_message_template
# see if we can match the message content to a template
# An example template may look like "Your package has been shipped. It will be delivered in {{1}} business days.
# We want to iterate over these templates with our message body and see if we can fit it to any of the templates
# Then we use regex to parse the template varibles and convert them into the proper payload
channel.message_templates.each do |template|
match_obj = template_match_object(template)
next if match_obj.blank?
# we have a match, now we need to parse the template variables and convert them into the wa recommended format
processed_parameters = match_obj.captures.map { |x| { type: 'text', text: x } }
# no need to look up further end the search
return [template['name'], template['namespace'], template['language'], processed_parameters]
end
[nil, nil, nil, nil]
end
def template_match_object(template)
body_object = validated_body_object(template)
return if body_object.blank?
template_match_regex = build_template_match_regex(body_object['text'])
message.content.match(template_match_regex)
end
def build_template_match_regex(template_text)
# Converts the whatsapp template to a comparable regex string to check against the message content
# the variables are of the format {{num}} ex:{{1}}
template_match_string = "^#{template_text.gsub(/{{\d}}/, '(.*)')}$"
Regexp.new template_match_string
end
def validated_body_object(template)
# we don't care if its not approved template
return if template['status'] != 'approved'
# we only care about text body object in template. if not present we discard the template
# we don't support other forms of templates
template['components'].find { |obj| obj['type'] == 'BODY' && obj.key?('text') }
end
def send_on_whatsapp
message_id = channel.send_message(message.conversation.contact_inbox.source_id, message)
message.update!(source_id: message_id) if message_id.present?
end
end