2ecb2ca0f0
- Enables Capacity Config in UI - Rewrite auto assignment Logic to consider only online agents fixes: #4990
59 lines
2.9 KiB
Ruby
59 lines
2.9 KiB
Ruby
require 'rails_helper'
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describe AutoAssignment::InboxRoundRobinService do
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subject(:inbox_round_robin_service) { described_class.new(inbox: inbox) }
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let!(:account) { create(:account) }
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let!(:inbox) { create(:inbox, account: account) }
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let!(:inbox_members) { create_list(:inbox_member, 5, inbox: inbox) }
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describe '#available_agent' do
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it 'returns nil if allowed_agent_ids is not passed or empty' do
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expect(described_class.new(inbox: inbox).available_agent).to be_nil
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end
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it 'gets the first available agent in allowed_agent_ids and move agent to end of the list' do
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expected_queue = [inbox_members[0].user_id, inbox_members[4].user_id, inbox_members[3].user_id, inbox_members[2].user_id,
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inbox_members[1].user_id].map(&:to_s)
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described_class.new(inbox: inbox).available_agent(allowed_agent_ids: [inbox_members[0].user_id, inbox_members[4].user_id].map(&:to_s))
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expect(inbox_round_robin_service.send(:queue)).to eq(expected_queue)
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end
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it 'constructs round_robin_queue if queue is not present' do
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inbox_round_robin_service.clear_queue
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expect(inbox_round_robin_service.send(:queue)).to eq([])
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inbox_round_robin_service.available_agent
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# the service constructed the redis queue before performing
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expect(inbox_round_robin_service.send(:queue).sort.map(&:to_i)).to eq(inbox_members.map(&:user_id).sort)
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end
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it 'validates the queue and correct it before performing round robin' do
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# adding some invalid ids to queue
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inbox_round_robin_service.add_agent_to_queue([2, 3, 5, 9])
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expect(inbox_round_robin_service.send(:queue).sort.map(&:to_i)).not_to eq(inbox_members.map(&:user_id).sort)
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inbox_round_robin_service.available_agent
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# the service have refreshed the redis queue before performing
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expect(inbox_round_robin_service.send(:queue).sort.map(&:to_i)).to eq(inbox_members.map(&:user_id).sort)
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end
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context 'when allowed_agent_ids is passed' do
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it 'will get the first allowed member and move it to the end of the queue' do
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expected_queue = [inbox_members[3].user_id, inbox_members[2].user_id, inbox_members[4].user_id, inbox_members[1].user_id,
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inbox_members[0].user_id].map(&:to_s)
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expect(described_class.new(inbox: inbox).available_agent(
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allowed_agent_ids: [
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inbox_members[3].user_id,
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inbox_members[2].user_id
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].map(&:to_s)
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)).to eq inbox_members[2].user
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expect(described_class.new(inbox: inbox).available_agent(
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allowed_agent_ids: [
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inbox_members[3].user_id,
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inbox_members[2].user_id
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].map(&:to_s)
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)).to eq inbox_members[3].user
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expect(inbox_round_robin_service.send(:queue)).to eq(expected_queue)
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end
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end
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end
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end
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