Chatwoot/app/mailboxes/support_mailbox.rb
Sojan Jose acb06e7df6
chore: Prevent notification email loop (#3386)
Configuring an agent email also as a support email inbox leads to conversations getting created in a loop if notifications were also configured to the same email.
2021-11-15 19:15:51 +05:30

99 lines
3.4 KiB
Ruby

class SupportMailbox < ApplicationMailbox
attr_accessor :channel, :account, :inbox, :conversation, :processed_mail
before_processing :find_channel,
:load_account,
:load_inbox,
:decorate_mail
def process
# prevent loop from chatwoot notification emails
return if notification_email_from_chatwoot?
ActiveRecord::Base.transaction do
find_or_create_contact
find_or_create_conversation
create_message
add_attachments_to_message
end
end
private
def find_channel
mail.to.each do |email|
@channel = Channel::Email.find_by('lower(email) = ? OR lower(forward_to_email) = ?', email.downcase, email.downcase)
break if @channel.present?
end
raise 'Email channel/inbox not found' if @channel.nil?
@channel
end
def load_account
@account = @channel.account
end
def load_inbox
@inbox = @channel.inbox
end
def decorate_mail
@processed_mail = MailPresenter.new(mail, @account)
end
def find_conversation_by_in_reply_to
return if in_reply_to.blank?
@account.conversations.where("additional_attributes->>'in_reply_to' = ?", in_reply_to).first
end
def in_reply_to
mail['In-Reply-To'].try(:value)
end
def find_or_create_conversation
@conversation = find_conversation_by_in_reply_to || ::Conversation.create!({
account_id: @account.id,
inbox_id: @inbox.id,
contact_id: @contact.id,
contact_inbox_id: @contact_inbox.id,
additional_attributes: {
in_reply_to: in_reply_to,
source: 'email',
mail_subject: @processed_mail.subject,
initiated_at: {
timestamp: Time.now.utc
}
}
})
end
def find_or_create_contact
@contact = @inbox.contacts.find_by(email: @processed_mail.original_sender)
if @contact.present?
@contact_inbox = ContactInbox.find_by(inbox: @inbox, contact: @contact)
else
create_contact
end
end
def create_contact
@contact_inbox = ::ContactBuilder.new(
source_id: "email:#{processed_mail.message_id}",
inbox: @inbox,
contact_attributes: {
name: identify_contact_name,
email: @processed_mail.original_sender,
additional_attributes: {
source_id: "email:#{processed_mail.message_id}"
}
}
).perform
@contact = @contact_inbox.contact
end
def identify_contact_name
processed_mail.sender_name || processed_mail.from.first.split('@').first
end
end