283 lines
8.5 KiB
Ruby
283 lines
8.5 KiB
Ruby
# == Schema Information
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#
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# Table name: conversations
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#
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# id :integer not null, primary key
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# additional_attributes :jsonb
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# agent_last_seen_at :datetime
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# contact_last_seen_at :datetime
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# identifier :string
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# last_activity_at :datetime not null
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# snoozed_until :datetime
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# status :integer default("open"), not null
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# uuid :uuid not null
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# created_at :datetime not null
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# updated_at :datetime not null
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# account_id :integer not null
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# assignee_id :integer
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# campaign_id :bigint
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# contact_id :bigint
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# contact_inbox_id :bigint
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# display_id :integer not null
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# inbox_id :integer not null
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# team_id :bigint
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#
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# Indexes
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#
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# index_conversations_on_account_id (account_id)
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# index_conversations_on_account_id_and_display_id (account_id,display_id) UNIQUE
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# index_conversations_on_assignee_id_and_account_id (assignee_id,account_id)
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# index_conversations_on_campaign_id (campaign_id)
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# index_conversations_on_contact_inbox_id (contact_inbox_id)
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# index_conversations_on_status_and_account_id (status,account_id)
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# index_conversations_on_team_id (team_id)
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#
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# Foreign Keys
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#
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# fk_rails_... (campaign_id => campaigns.id)
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# fk_rails_... (contact_inbox_id => contact_inboxes.id)
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# fk_rails_... (team_id => teams.id)
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#
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class Conversation < ApplicationRecord
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include Labelable
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include AssignmentHandler
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include RoundRobinHandler
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validates :account_id, presence: true
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validates :inbox_id, presence: true
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before_validation :validate_additional_attributes
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enum status: { open: 0, resolved: 1, pending: 2, snoozed: 3 }
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scope :latest, -> { order(last_activity_at: :desc) }
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scope :unassigned, -> { where(assignee_id: nil) }
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scope :assigned, -> { where.not(assignee_id: nil) }
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scope :assigned_to, ->(agent) { where(assignee_id: agent.id) }
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belongs_to :account
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belongs_to :inbox
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belongs_to :assignee, class_name: 'User', optional: true
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belongs_to :contact
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belongs_to :contact_inbox
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belongs_to :team, optional: true
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belongs_to :campaign, optional: true
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has_many :messages, dependent: :destroy, autosave: true
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has_one :csat_survey_response, dependent: :destroy
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has_many :notifications, as: :primary_actor, dependent: :destroy
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before_save :ensure_snooze_until_reset
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before_create :mark_conversation_pending_if_bot
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# wanted to change this to after_update commit. But it ended up creating a loop
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# reinvestigate in future and identity the implications
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after_update :notify_status_change, :create_activity
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after_create_commit :notify_conversation_creation, :queue_conversation_auto_resolution_job
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after_commit :set_display_id, unless: :display_id?
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delegate :auto_resolve_duration, to: :account
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def can_reply?
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return true unless inbox&.channel&.has_24_hour_messaging_window?
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last_incoming_message = messages.incoming.last
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return false if last_incoming_message.nil?
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Time.current < last_incoming_message.created_at + 24.hours
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end
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def update_assignee(agent = nil)
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update!(assignee: agent)
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end
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def toggle_status
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# FIXME: implement state machine with aasm
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self.status = open? ? :resolved : :open
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self.status = :open if pending? || snoozed?
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save
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end
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def mute!
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resolved!
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Redis::Alfred.setex(mute_key, 1, mute_period)
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create_muted_message
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end
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def unmute!
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Redis::Alfred.delete(mute_key)
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create_unmuted_message
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end
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def muted?
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Redis::Alfred.get(mute_key).present?
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end
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def unread_messages
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messages.unread_since(agent_last_seen_at)
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end
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def unread_incoming_messages
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messages.incoming.unread_since(agent_last_seen_at)
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end
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def push_event_data
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Conversations::EventDataPresenter.new(self).push_data
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end
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def lock_event_data
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Conversations::EventDataPresenter.new(self).lock_data
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end
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def webhook_data
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Conversations::EventDataPresenter.new(self).push_data
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end
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def notifiable_assignee_change?
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return false if self_assign?(assignee_id)
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return false unless saved_change_to_assignee_id?
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return false if assignee_id.blank?
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true
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end
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private
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def ensure_snooze_until_reset
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self.snoozed_until = nil unless snoozed?
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end
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def validate_additional_attributes
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self.additional_attributes = {} unless additional_attributes.is_a?(Hash)
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end
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def mark_conversation_pending_if_bot
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# TODO: make this an inbox config instead of assuming bot conversations should start as pending
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self.status = :pending if inbox.agent_bot_inbox&.active? || inbox.hooks.pluck(:app_id).include?('dialogflow')
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end
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def notify_conversation_creation
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dispatcher_dispatch(CONVERSATION_CREATED)
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end
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def queue_conversation_auto_resolution_job
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return unless auto_resolve_duration
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AutoResolveConversationsJob.set(wait_until: (last_activity_at || created_at) + auto_resolve_duration.days).perform_later(id)
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end
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def self_assign?(assignee_id)
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assignee_id.present? && Current.user&.id == assignee_id
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end
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def set_display_id
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reload
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end
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def create_activity
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user_name = Current.user.name if Current.user.present?
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status_change_activity(user_name) if saved_change_to_status?
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create_label_change(user_name) if saved_change_to_label_list?
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end
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def status_change_activity(user_name)
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create_status_change_message(user_name)
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queue_conversation_auto_resolution_job if open?
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end
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def activity_message_params(content)
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{ account_id: account_id, inbox_id: inbox_id, message_type: :activity, content: content }
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end
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def notify_status_change
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{
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CONVERSATION_OPENED => -> { saved_change_to_status? && open? },
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CONVERSATION_RESOLVED => -> { saved_change_to_status? && resolved? },
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CONVERSATION_STATUS_CHANGED => -> { saved_change_to_status? },
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CONVERSATION_READ => -> { saved_change_to_contact_last_seen_at? },
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CONVERSATION_CONTACT_CHANGED => -> { saved_change_to_contact_id? }
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}.each do |event, condition|
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condition.call && dispatcher_dispatch(event)
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end
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end
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def dispatcher_dispatch(event_name)
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Rails.configuration.dispatcher.dispatch(event_name, Time.zone.now, conversation: self)
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end
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def conversation_status_changed_to_open?
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return false unless open?
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# saved_change_to_status? method only works in case of update
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return true if previous_changes.key?(:id) || saved_change_to_status?
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end
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def create_status_change_message(user_name)
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content = if user_name
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I18n.t("conversations.activity.status.#{status}", user_name: user_name)
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elsif resolved?
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I18n.t('conversations.activity.status.auto_resolved', duration: auto_resolve_duration)
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end
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messages.create(activity_message_params(content)) if content
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end
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def create_label_change(user_name)
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return unless user_name
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previous_labels, current_labels = previous_changes[:label_list]
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return unless (previous_labels.is_a? Array) && (current_labels.is_a? Array)
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create_label_added(user_name, current_labels - previous_labels)
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create_label_removed(user_name, previous_labels - current_labels)
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end
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def create_label_added(user_name, labels = [])
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return unless labels.size.positive?
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params = { user_name: user_name, labels: labels.join(', ') }
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content = I18n.t('conversations.activity.labels.added', **params)
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messages.create(activity_message_params(content))
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end
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def create_label_removed(user_name, labels = [])
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return unless labels.size.positive?
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params = { user_name: user_name, labels: labels.join(', ') }
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content = I18n.t('conversations.activity.labels.removed', **params)
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messages.create(activity_message_params(content))
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end
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def create_muted_message
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return unless Current.user
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params = { user_name: Current.user.name }
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content = I18n.t('conversations.activity.muted', **params)
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messages.create(activity_message_params(content))
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end
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def create_unmuted_message
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return unless Current.user
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params = { user_name: Current.user.name }
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content = I18n.t('conversations.activity.unmuted', **params)
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messages.create(activity_message_params(content))
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end
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def mute_key
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format(Redis::RedisKeys::CONVERSATION_MUTE_KEY, id: id)
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end
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def mute_period
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6.hours
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end
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# creating db triggers
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trigger.before(:insert).for_each(:row) do
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"NEW.display_id := nextval('conv_dpid_seq_' || NEW.account_id);"
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end
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end
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