Chatwoot/docs/channels/whatsapp-sms-twilio.md

---
path: '/docs/channels/whatsapp-sms-twilio'
title: 'How to create a Whatsapp/SMS channel with Twilio?'
---

**Step 1**. Click on "Add Inbox" button from Settings > Inboxes page.

![sms_create](./images/twilio/inbox_create.png)

**Step 2**. Click on "Twilio" icon.

![list_of_channels](./images/twilio/list_of_channels.png)

**Step 3**. Configure the inbox.

These are the inputs required to create this channel:

<div class="table table-striped">

| Input        | Description                                                                                                           | Where can I find it                                                                            |
| ------------ | --------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------- |
| Channel Name | This is the name inbox, this will be used across the application.                                                     | N/A                                                                                            |
| Channel Type | Select SMS, if you are integrating an SMS channel. Select Whatsapp, if you have a verified Whatsapp number in Twilio. | N/A                                                                                            |
| Phone Number | This is the number you will be using to communicate with your customer. This has to be verified in Twilio.            | Enter your number as in the Twilio Dashboard                                                   |
| Account SID  | Account SID in Twilio Console                                                                                         | Login to Twilio Console. Here, you would be able to see the Account SID and the Auth Token     |
| Auth Token   | Auth token for the account                                                                                            | Login to the Twilio Console. Here, you would be able to see the Account SID and the Auth Token |

</div>

![create_twilio](./images/twilio/create_twilio_inbox.png)

**Step 4**. "Add agents" to your inbox.

![add_agents](./images/add_agents.png)

**Step 6**. Hooray! You have successfully created a whatsapp/sms inbox.

![finish_inbox](./images/twilio/finish_inbox.png)

If it is an SMS Channel, then you don't need to do anything else. You will start receiving the messages in the dashboard whenever a customer sends you one.

If you are connecting a **Whatsapp** channel, you have to configure a callback URL in the Twilio inbox:

- Login to your Twilio Console.
- Go to `Programmable SMS > Whatsapp > Senders`.
- You will be able to see your phone number. Click on it, it will display a field like the one shown below.

![twilio_console](./images/twilio/twilio_console.png)

- Provide `https://app.chatwoot.com/twilio/callback` as the value for `WHEN A MESSAGE COMES IN` input.

**Step 7**. If you want to update the agents who have access to the inbox, you can go to Settings > Inboxes.

![inbox_settings](./images/twilio/inbox_settings.png)