447 lines
11 KiB
JSON
447 lines
11 KiB
JSON
{
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"REPORT": {
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"HEADER": "Conversations",
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"LOADING_CHART": "Loading chart data...",
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"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
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"DOWNLOAD_AGENT_REPORTS": "Download agent reports",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Incoming Messages",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Outgoing Messages",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Resolution Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Last 7 days"
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},
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{
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"id": 1,
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"name": "Last 30 days"
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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},
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"GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
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"DURATION_FILTER_LABEL": "Duration",
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"GROUP_BY_DAY_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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}
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],
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"GROUP_BY_WEEK_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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},
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{
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"id": 2,
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"groupBy": "Week"
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}
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],
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"GROUP_BY_MONTH_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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},
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{
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"id": 2,
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"groupBy": "Week"
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},
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{
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"id": 3,
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"groupBy": "Month"
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}
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],
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"GROUP_BY_YEAR_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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},
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{
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"id": 2,
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"groupBy": "Week"
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},
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{
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"id": 3,
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"groupBy": "Month"
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},
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{
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"id": 4,
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"groupBy": "Year"
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}
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],
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"BUSINESS_HOURS": "Business Hours"
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},
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"AGENT_REPORTS": {
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"HEADER": "Agents Overview",
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"LOADING_CHART": "Loading chart data...",
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"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
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"DOWNLOAD_AGENT_REPORTS": "Download agent reports",
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"FILTER_DROPDOWN_LABEL": "Select Agent",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Incoming Messages",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Outgoing Messages",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Resolution Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Last 7 days"
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},
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{
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"id": 1,
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"name": "Last 30 days"
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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}
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},
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"LABEL_REPORTS": {
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"HEADER": "Labels Overview",
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"LOADING_CHART": "Loading chart data...",
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"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
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"DOWNLOAD_LABEL_REPORTS": "Download label reports",
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"FILTER_DROPDOWN_LABEL": "Select Label",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Incoming Messages",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Outgoing Messages",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Resolution Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Last 7 days"
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},
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{
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"id": 1,
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"name": "Last 30 days"
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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}
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},
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"INBOX_REPORTS": {
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"HEADER": "Inbox Overview",
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"LOADING_CHART": "Loading chart data...",
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"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
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"DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
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"FILTER_DROPDOWN_LABEL": "Select Inbox",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Incoming Messages",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Outgoing Messages",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Resolution Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Last 7 days"
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},
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{
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"id": 1,
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"name": "Last 30 days"
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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}
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},
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"TEAM_REPORTS": {
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"HEADER": "Team Overview",
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"LOADING_CHART": "Loading chart data...",
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"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
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"DOWNLOAD_TEAM_REPORTS": "Download team reports",
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"FILTER_DROPDOWN_LABEL": "Select Team",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Incoming Messages",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Outgoing Messages",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Resolution Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Last 7 days"
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},
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{
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"id": 1,
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"name": "Last 30 days"
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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}
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},
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"CSAT_REPORTS": {
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"HEADER": "CSAT Reports",
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"NO_RECORDS": "There are no CSAT survey responses available.",
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"DOWNLOAD": "Download CSAT Reports",
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"FILTERS": {
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"AGENTS": {
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"PLACEHOLDER": "Choose Agents"
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}
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},
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"TABLE": {
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"HEADER": {
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"CONTACT_NAME": "Contact",
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"AGENT_NAME": "Assigned agent",
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"RATING": "Rating",
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"FEEDBACK_TEXT": "Feedback comment"
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}
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},
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"METRIC": {
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"TOTAL_RESPONSES": {
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"LABEL": "Total responses",
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"TOOLTIP": "Total number of responses collected"
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},
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"SATISFACTION_SCORE": {
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"LABEL": "Satisfaction score",
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"TOOLTIP": "Total number of positive responses / Total number of responses * 100"
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},
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"RESPONSE_RATE": {
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"LABEL": "Response rate",
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"TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
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}
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}
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},
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"OVERVIEW_REPORTS": {
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"HEADER": "Overview",
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"LIVE": "Live",
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"ACCOUNT_CONVERSATIONS": {
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"HEADER": "Open Conversations",
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"LOADING_MESSAGE": "Loading conversation metrics...",
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"OPEN": "Open",
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"UNATTENDED": "Unattended",
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"UNASSIGNED": "Unassigned"
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},
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"AGENT_CONVERSATIONS": {
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"HEADER": "Conversations by agents",
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"LOADING_MESSAGE": "Loading agent metrics...",
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"NO_AGENTS": "There are no conversations by agents",
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"TABLE_HEADER": {
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"AGENT": "Agent",
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"OPEN": "OPEN",
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"UNATTENDED": "Unattended",
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"STATUS": "Status"
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}
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},
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"AGENT_STATUS": {
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"HEADER": "Agent status",
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"ONLINE": "Online",
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"BUSY": "Busy",
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"OFFLINE": "Offline"
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}
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}
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}
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