126 lines
3.3 KiB
Ruby
126 lines
3.3 KiB
Ruby
# frozen_string_literal: true
|
|
|
|
# == Schema Information
|
|
#
|
|
# Table name: inboxes
|
|
#
|
|
# id :integer not null, primary key
|
|
# allow_messages_after_resolved :boolean default(TRUE)
|
|
# channel_type :string
|
|
# csat_survey_enabled :boolean default(FALSE)
|
|
# email_address :string
|
|
# enable_auto_assignment :boolean default(TRUE)
|
|
# enable_email_collect :boolean default(TRUE)
|
|
# greeting_enabled :boolean default(FALSE)
|
|
# greeting_message :string
|
|
# name :string not null
|
|
# out_of_office_message :string
|
|
# timezone :string default("UTC")
|
|
# working_hours_enabled :boolean default(FALSE)
|
|
# created_at :datetime not null
|
|
# updated_at :datetime not null
|
|
# account_id :integer not null
|
|
# channel_id :integer not null
|
|
#
|
|
# Indexes
|
|
#
|
|
# index_inboxes_on_account_id (account_id)
|
|
#
|
|
|
|
class Inbox < ApplicationRecord
|
|
include Reportable
|
|
include Avatarable
|
|
include OutOfOffisable
|
|
|
|
validates :name, presence: true
|
|
validates :account_id, presence: true
|
|
validates :timezone, inclusion: { in: TZInfo::Timezone.all_identifiers }
|
|
|
|
belongs_to :account
|
|
|
|
belongs_to :channel, polymorphic: true, dependent: :destroy
|
|
|
|
has_many :campaigns, dependent: :destroy_async
|
|
has_many :contact_inboxes, dependent: :destroy_async
|
|
has_many :contacts, through: :contact_inboxes
|
|
|
|
has_many :inbox_members, dependent: :destroy_async
|
|
has_many :members, through: :inbox_members, source: :user
|
|
has_many :conversations, dependent: :destroy_async
|
|
has_many :messages, through: :conversations
|
|
|
|
has_one :agent_bot_inbox, dependent: :destroy_async
|
|
has_one :agent_bot, through: :agent_bot_inbox
|
|
has_many :webhooks, dependent: :destroy_async
|
|
has_many :hooks, dependent: :destroy_async, class_name: 'Integrations::Hook'
|
|
|
|
after_destroy :delete_round_robin_agents
|
|
|
|
scope :order_by_name, -> { order('lower(name) ASC') }
|
|
|
|
def add_member(user_id)
|
|
member = inbox_members.new(user_id: user_id)
|
|
member.save!
|
|
end
|
|
|
|
def remove_member(user_id)
|
|
member = inbox_members.find_by!(user_id: user_id)
|
|
member.try(:destroy)
|
|
end
|
|
|
|
def facebook?
|
|
channel_type == 'Channel::FacebookPage'
|
|
end
|
|
|
|
def web_widget?
|
|
channel_type == 'Channel::WebWidget'
|
|
end
|
|
|
|
def api?
|
|
channel_type == 'Channel::Api'
|
|
end
|
|
|
|
def email?
|
|
channel_type == 'Channel::Email'
|
|
end
|
|
|
|
def twilio?
|
|
channel_type == 'Channel::TwilioSms'
|
|
end
|
|
|
|
def twitter?
|
|
channel_type == 'Channel::TwitterProfile'
|
|
end
|
|
|
|
def whatsapp?
|
|
channel_type == 'Channel::Whatsapp'
|
|
end
|
|
|
|
def inbox_type
|
|
channel.name
|
|
end
|
|
|
|
def webhook_data
|
|
{
|
|
id: id,
|
|
name: name
|
|
}
|
|
end
|
|
|
|
def callback_webhook_url
|
|
case channel_type
|
|
when 'Channel::TwilioSms'
|
|
"#{ENV['FRONTEND_URL']}/twilio/callback"
|
|
when 'Channel::Sms'
|
|
"#{ENV['FRONTEND_URL']}/webhooks/sms/#{channel.phone_number.delete_prefix('+')}"
|
|
when 'Channel::Line'
|
|
"#{ENV['FRONTEND_URL']}/webhooks/line/#{channel.line_channel_id}"
|
|
end
|
|
end
|
|
|
|
private
|
|
|
|
def delete_round_robin_agents
|
|
::RoundRobin::ManageService.new(inbox: self).clear_queue
|
|
end
|
|
end
|