78 lines
3.3 KiB
JSON
78 lines
3.3 KiB
JSON
{
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"MACROS": {
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"HEADER": "Macros",
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"HEADER_BTN_TXT": "Add a new macro",
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"HEADER_BTN_TXT_SAVE": "Save macro",
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"LOADING": "Fetching macros",
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"SIDEBAR_TXT": "<p><b>Macros</b><p>A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click. When the agents run the macro, the actions would be performed sequentially in the order they are defined. Macros improve productivity and increase consistency in actions. </p><p>A macro can be helpful in 2 ways. </p><p><b>As an agent assist:</b> If an agent performs a set of actions multiple times, they can save it as a macro and execute all the actions together using a single click.</p><p><b>As an option to onboard a team member:</b> Every agent has to perform many different checks/actions during each conversation. Onboarding a new support team member will be easy if pre-defined macros are available on the account. Instead of describing each step in detail, the manager/team lead can point to the macros used in different scenarios.</p>",
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"ERROR": "Something went wrong. Please try again",
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"ORDER_INFO": "Macros will run in the order you add your actions. You can rearrange them by dragging them by the handle beside each node.",
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"ADD": {
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"FORM": {
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"NAME": {
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"LABEL": "Macro name",
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"PLACEHOLDER": "Enter a name for your macro",
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"ERROR": "Name is required for creating a macro"
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},
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"ACTIONS": {
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"LABEL": "Azioni"
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}
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},
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"API": {
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"SUCCESS_MESSAGE": "Macro added successfully",
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"ERROR_MESSAGE": "Unable to create macro, Please try again later"
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}
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},
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"LIST": {
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"TABLE_HEADER": [
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"Nome",
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"Created by",
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"Last updated by",
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"Visibility"
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],
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"404": "No macros found"
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},
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"DELETE": {
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"TOOLTIP": "Delete macro",
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"CONFIRM": {
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"MESSAGE": "Sei sicuro di voler eliminare ",
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"YES": "Sì, elimina",
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"NO": "No"
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},
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"API": {
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"SUCCESS_MESSAGE": "Macro deleted successfully",
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"ERROR_MESSAGE": "There was an error deleting the macro. Please try again later"
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}
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},
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"EDIT": {
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"TOOLTIP": "Edit macro",
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"API": {
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"SUCCESS_MESSAGE": "Macro updated successfully",
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"ERROR_MESSAGE": "Could not update Macro, Please try again later"
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}
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},
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"EDITOR": {
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"START_FLOW": "Start Flow",
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"END_FLOW": "End Flow",
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"LOADING": "Fetching macro",
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"ADD_BTN_TOOLTIP": "Add new action",
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"DELETE_BTN_TOOLTIP": "Delete Action",
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"VISIBILITY": {
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"LABEL": "Macro Visibility",
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"GLOBAL": {
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"LABEL": "Public",
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"DESCRIPTION": "This macro is available publicly for all agents in this account."
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},
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"PERSONAL": {
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"LABEL": "Private",
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"DESCRIPTION": "This macro will be private to you and not be available to others."
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}
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}
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},
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"EXECUTE": {
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"BUTTON_TOOLTIP": "Execute",
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"PREVIEW": "Preview Macro",
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"EXECUTED_SUCCESSFULLY": "Macro executed successfully"
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}
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}
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}
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