447 lines
12 KiB
JSON
447 lines
12 KiB
JSON
{
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"REPORT": {
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"HEADER": "Conversations",
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"LOADING_CHART": "Chargement des données du graphique ...",
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"NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
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"DOWNLOAD_AGENT_REPORTS": "Télécharger les rapports de l'agent",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "(Total)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Messages entrants",
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"DESC": "(Total)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Messages sortants",
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"DESC": "(Total)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "(Moy.)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Temps de résolution",
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"DESC": "(Moy.)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Nombre de résolutions",
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"DESC": "(Total)"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "7 derniers jours"
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},
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{
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"id": 1,
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"name": "30 derniers jours"
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},
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{
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"id": 2,
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"name": "3 derniers mois"
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},
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{
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"id": 3,
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"name": "6 derniers mois"
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},
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{
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"id": 4,
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"name": "Année dernière"
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},
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{
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"id": 5,
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"name": "Plage de date personnalisée"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Appliquer",
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"PLACEHOLDER": "Sélectionnez la plage de dates"
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},
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"GROUP_BY_FILTER_DROPDOWN_LABEL": "Par groupe",
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"DURATION_FILTER_LABEL": "Duration",
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"GROUP_BY_DAY_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Jour"
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}
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],
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"GROUP_BY_WEEK_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Jour"
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},
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{
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"id": 2,
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"groupBy": "Semaine"
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}
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],
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"GROUP_BY_MONTH_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Jour"
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},
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{
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"id": 2,
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"groupBy": "Semaine"
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},
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{
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"id": 3,
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"groupBy": "Mois"
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}
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],
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"GROUP_BY_YEAR_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Jour"
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},
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{
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"id": 2,
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"groupBy": "Semaine"
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},
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{
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"id": 3,
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"groupBy": "Mois"
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},
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{
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"id": 4,
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"groupBy": "Année"
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}
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],
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"BUSINESS_HOURS": "Heures de bureau"
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},
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"AGENT_REPORTS": {
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"HEADER": "Présentation des agents",
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"LOADING_CHART": "Chargement des données du graphique ...",
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"NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
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"DOWNLOAD_AGENT_REPORTS": "Télécharger les rapports de l'agent",
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"FILTER_DROPDOWN_LABEL": "Sélectionner un agent",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "(Total)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Messages entrants",
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"DESC": "(Total)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Messages sortants",
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"DESC": "(Total)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "(Moy.)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Temps de résolution",
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"DESC": "(Moy.)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Nombre de résolutions",
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"DESC": "(Total)"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "7 derniers jours"
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},
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{
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"id": 1,
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"name": "30 derniers jours"
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},
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{
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"id": 2,
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"name": "3 derniers mois"
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},
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{
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"id": 3,
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"name": "6 derniers mois"
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},
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{
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"id": 4,
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"name": "Année dernière"
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},
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{
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"id": 5,
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"name": "Plage de date personnalisée"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Appliquer",
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"PLACEHOLDER": "Sélectionnez la plage de dates"
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}
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},
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"LABEL_REPORTS": {
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"HEADER": "Présentation des étiquettes",
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"LOADING_CHART": "Chargement des données du graphique ...",
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"NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
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"DOWNLOAD_LABEL_REPORTS": "Télécharger les rapports d'étiquettes",
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"FILTER_DROPDOWN_LABEL": "Sélectionnez l'étiquette",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "(Total)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Messages entrants",
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"DESC": "(Total)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Messages sortants",
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"DESC": "(Total)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "(Moy.)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Temps de résolution",
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"DESC": "(Moy.)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Nombre de résolutions",
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"DESC": "(Total)"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "7 derniers jours"
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},
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{
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"id": 1,
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"name": "30 derniers jours"
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},
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{
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"id": 2,
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"name": "3 derniers mois"
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},
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{
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"id": 3,
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"name": "6 derniers mois"
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},
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{
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"id": 4,
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"name": "Année dernière"
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},
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{
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"id": 5,
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"name": "Plage de date personnalisée"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Appliquer",
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"PLACEHOLDER": "Sélectionnez la plage de dates"
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}
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},
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"INBOX_REPORTS": {
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"HEADER": "Présentation de la boîte de réception",
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"LOADING_CHART": "Chargement des données du graphique ...",
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"NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
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"DOWNLOAD_INBOX_REPORTS": "Télécharger les rapports de la boîte de réception",
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"FILTER_DROPDOWN_LABEL": "Sélectionner la boîte de réception",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "(Total)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Messages entrants",
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"DESC": "(Total)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Messages sortants",
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"DESC": "(Total)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "(Moy.)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Temps de résolution",
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"DESC": "(Moy.)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Nombre de résolutions",
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"DESC": "(Total)"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "7 derniers jours"
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},
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{
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"id": 1,
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"name": "30 derniers jours"
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},
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{
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"id": 2,
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"name": "3 derniers mois"
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},
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{
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"id": 3,
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"name": "6 derniers mois"
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},
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{
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"id": 4,
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"name": "Année dernière"
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},
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{
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"id": 5,
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"name": "Plage de date personnalisée"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Appliquer",
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"PLACEHOLDER": "Sélectionnez la plage de dates"
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}
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},
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"TEAM_REPORTS": {
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"HEADER": "Présentation de l'équipe",
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"LOADING_CHART": "Chargement des données du graphique ...",
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"NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
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"DOWNLOAD_TEAM_REPORTS": "Télécharger les rapports d'équipe",
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"FILTER_DROPDOWN_LABEL": "Choisis une équipe",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "(Total)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Messages entrants",
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"DESC": "(Total)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Messages sortants",
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"DESC": "(Total)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "(Moy.)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Temps de résolution",
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"DESC": "(Moy.)",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Nombre de résolutions",
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"DESC": "(Total)"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "7 derniers jours"
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},
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{
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"id": 1,
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"name": "30 derniers jours"
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},
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{
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"id": 2,
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"name": "3 derniers mois"
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},
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{
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"id": 3,
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"name": "6 derniers mois"
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},
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{
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"id": 4,
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"name": "Année dernière"
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},
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{
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"id": 5,
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"name": "Plage de date personnalisée"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Appliquer",
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"PLACEHOLDER": "Sélectionnez la plage de dates"
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}
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},
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"CSAT_REPORTS": {
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"HEADER": "Rapports CSAT",
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"NO_RECORDS": "Il n'y a aucune réponse à l'enquête CSAT disponible.",
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"DOWNLOAD": "Download CSAT Reports",
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"FILTERS": {
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"AGENTS": {
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"PLACEHOLDER": "Choisissez des agents"
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}
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},
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"TABLE": {
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"HEADER": {
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"CONTACT_NAME": "Contact",
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"AGENT_NAME": "Agent assigné",
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"RATING": "Note",
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"FEEDBACK_TEXT": "Commentaire sur la rétroaction"
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}
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},
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"METRIC": {
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"TOTAL_RESPONSES": {
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"LABEL": "Réponses totales",
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"TOOLTIP": "Nombre total de réponses collectées"
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},
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"SATISFACTION_SCORE": {
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"LABEL": "Score de satisfaction",
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"TOOLTIP": "Nombre total de réponses positives / Nombre total de réponses * 100"
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},
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"RESPONSE_RATE": {
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"LABEL": "Taux de réponse",
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"TOOLTIP": "Nombre total de réponses / Nombre total de messages de l'enquête CSAT envoyés * 100"
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}
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}
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},
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"OVERVIEW_REPORTS": {
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"HEADER": "Vue d'ensemble",
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"LIVE": "Live",
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"ACCOUNT_CONVERSATIONS": {
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"HEADER": "Open Conversations",
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"LOADING_MESSAGE": "Loading conversation metrics...",
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"OPEN": "Ouvert",
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"UNATTENDED": "Unattended",
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"UNASSIGNED": "Non assigné"
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},
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"AGENT_CONVERSATIONS": {
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"HEADER": "Conversations by agents",
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"LOADING_MESSAGE": "Loading agent metrics...",
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"NO_AGENTS": "There are no conversations by agents",
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"TABLE_HEADER": {
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"AGENT": "Agent",
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"OPEN": "OPEN",
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"UNATTENDED": "Unattended",
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"STATUS": "État"
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}
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},
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"AGENT_STATUS": {
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"HEADER": "Agent status",
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"ONLINE": "En ligne",
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"BUSY": "Occupé(e)",
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"OFFLINE": "Hors-ligne"
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}
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}
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}
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