a18d54b706
* Chore: Enable file upload for facebook messenger * Chore: Fix attachments * Chore: Fix Specs * Fix ReplyBox file attachment logic * Set default value for message Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
65 lines
1.5 KiB
Markdown
65 lines
1.5 KiB
Markdown
---
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path: "/docs/channels/feature-comparison"
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title: "Supported features on channels"
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---
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### Supported message type
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<div class="table table-striped">
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| Channel | Incoming/Outgoing message | Activity message | Template message |
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| -- | -- | -- | -- |
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| Website | Yes | Yes | Yes |
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| Facebook | Yes | Yes | No |
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| Twitter DM | Yes | Yes | No |
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| Tweets | Yes | Yes | No |
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| SMS | Yes | Yes | No |
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| Whatsapp | Yes | Yes | No |
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</div>
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### Maximum message size (number of characters)
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<div class="table table-striped">
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| Channel | Maximum message size |
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| -- | -- |
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| Website | 10,000 |
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| Facebook | 640 |
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| Twitter DM | 10,000 |
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| Tweets | 280 |
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| SMS | 160 |
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| Whatsapp | 10,000 |
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</div>
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### Outgoing message restriction
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<div class="table table-striped">
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| Channel | Restriction |
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| -- | -- |
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| Website | No restriction |
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| Facebook | Cannot send promotional messages 24 hours after the last incoming message |
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| Twitter DM | No restriction |
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| Tweets | No restriction |
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| SMS | No restriction |
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| Whatsapp | Cannot send any message other than Whatsapp approved template messages 24 hours after the last incoming message |
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</div>
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### Available features
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<div class="table table-striped">
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| Channel | Channel greeting | Attachments | Agent Auto assignment | Slack |
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| -- | -- | -- | -- | -- |
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| Website | Yes | Yes | Yes | Yes |
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| Facebook | Yes | Yes | Yes | No |
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| Twitter DM | Yes | No | Yes | No |
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| Tweets | Yes | No | Yes | No |
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| SMS | Yes | No | Yes | No |
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| Whatsapp | Yes | Yes | Yes | No |
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</div>
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