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Sojan Jose 8f8a1813bf
chore: Fix puma configuration (#5023)
Fixes the console warning: 

`` `
WARNING: Detected running cluster mode with 1 worker.
Running Puma in cluster mode with a single worker is often a misconfiguration.
! Consider running Puma in single-mode (workers = 0) in order to reduce memory overhead.
```
2022-07-12 12:27:33 +02:00
.circleci chore: Update ruby and docker base image to 3.0.4 (#4693) 2022-05-27 17:33:24 +05:30
.dependabot Add Dependabot config (#217) 2019-11-25 09:48:11 +05:30
.devcontainer chore: Codespace webpacker fix (#4887) 2022-06-17 19:12:56 +05:30
.github chore: Update ruby and docker base image to 3.0.4 (#4693) 2022-05-27 17:33:24 +05:30
.husky chore: Fix pre-commit hooks (#3525) 2021-12-08 17:32:00 -08:00
.storybook feat: Header for help-center pages (#4987) 2022-07-08 21:19:19 +05:30
__mocks__ Feature: Agent Profile Update with avatar (#449) 2020-02-16 17:20:38 +05:30
app feat: Update API for contact avatar (#4719) 2022-07-12 10:03:16 +02:00
bin feat: IP lookup (#1315) 2020-10-28 02:14:36 +05:30
clevercloud feat: Add support for Clever cloud deployments (#1703) 2021-01-29 17:08:40 +05:30
config chore: Fix puma configuration (#5023) 2022-07-12 12:27:33 +02:00
db chore: fix schema error from PR merges (#5016) 2022-07-11 20:12:48 +02:00
deployment fix: non-zero exit on --logs and handle no opts (#5006) 2022-07-08 18:49:27 +05:30
docker chore: Make "apk" commands consistent in Dockerfile (#4790) 2022-06-07 19:49:32 +05:30
enterprise feat (ee): APIs to configure an auto assignment limit for inboxes (#4672) 2022-06-13 20:18:38 +05:30
lib feat: Add native support for CSML in agent_bot API (#4913) 2022-06-23 19:17:46 +05:30
log Initial Commit 2019-08-14 15:18:44 +05:30
public feat: Add the ability to create dashboard apps from the UI (#4924) 2022-07-08 15:55:32 +07:00
spec feat: Update API for contact avatar (#4719) 2022-07-12 10:03:16 +02:00
stories/Sections chore: Refactor button styles (#2259) 2021-05-20 13:51:46 +05:30
swagger feat: Update API for contact avatar (#4719) 2022-07-12 10:03:16 +02:00
tmp Initial Commit 2019-08-14 15:18:44 +05:30
vendor feat: IP lookup (#1315) 2020-10-28 02:14:36 +05:30
.all-contributorsrc [docs] Move contributors section to docs (#120) 2019-10-06 09:23:24 +05:30
.browserslistrc Initial Commit 2019-08-14 15:18:44 +05:30
.bundler-audit.yml chore: mitigate CVE-2021-41098 (#3101) 2021-09-28 19:34:11 +05:30
.codeclimate.yml fix: Update survey locale based on the account (#4207) 2022-03-20 13:07:36 +05:30
.dockerignore Reduce docker image size (#394) 2019-12-31 18:23:18 +05:30
.editorconfig Introduce .editorconfig (#149) 2019-10-16 12:01:05 +05:30
.env.example chore: update newrelic gem to support log forwarding (#4626) 2022-05-05 23:57:55 +05:30
.eslintrc.js feat: Header for help-center pages (#4987) 2022-07-08 21:19:19 +05:30
.gitignore feat: installation config in super admin console (#1641) 2021-01-15 13:21:53 +05:30
.nvmrc fix: Broken Docker Builds (#2755) 2021-08-06 01:21:44 +05:30
.prettierrc chore: Execute campaigns based on matching URL (#2254) 2021-05-17 21:38:35 +05:30
.rspec Fix url in emails, add frontendURL helper (#19) 2019-08-25 19:59:28 +05:30
.rubocop.yml fix: Referer URL validation (#4309) 2022-03-30 14:36:22 +05:30
.rubocop_todo.yml feat: Add Platform APIs (#1456) 2021-01-14 20:35:22 +05:30
.ruby-version chore: Update ruby and docker base image to 3.0.4 (#4693) 2022-05-27 17:33:24 +05:30
.scss-lint.yml fix: Add a check for 24 hour window before sending a message (#1084) 2020-07-25 22:54:45 +05:30
app.json fix: Redis 6 on Heroku breaks ActionCable config (#4269) 2022-03-24 19:25:07 +05:30
babel.config.js Chore: Upgrade babel packages (#736) 2020-04-17 18:49:14 +05:30
Capfile 🚨Fix Rubocop lint errors 2019-10-20 14:17:26 +05:30
CODE_OF_CONDUCT.md General updates and add CODEOWNERS (#3685) 2022-01-05 12:37:22 +05:30
config.ru Initial Commit 2019-08-14 15:18:44 +05:30
CONTRIBUTING.md General updates and add CODEOWNERS (#3685) 2022-01-05 12:37:22 +05:30
crowdin.yml chore: Add i18n survey transaltion in crowdin (#3496) 2021-12-01 18:25:22 +05:30
docker-compose.production.yaml fix: Limit rails, postgres and redis container access to localhost (#3354) 2021-11-11 14:43:25 +05:30
docker-compose.test.yaml Chore: modify docker-compose for prod and local setups (#1090) 2020-07-24 23:34:09 +05:30
docker-compose.yaml fix: pg pass printed by docker container (#1382) 2020-11-06 00:06:07 +05:30
Gemfile feat: Support Twilio Messaging Services (#4242) 2022-07-08 18:20:07 +05:30
Gemfile.lock feat: Support Twilio Messaging Services (#4242) 2022-07-08 18:20:07 +05:30
jest.config.js feat: Dedicated tab for campaigns (#2741) 2021-08-11 20:29:33 +05:30
jest.setup.js feat: Show date along with time in messages (#1748) 2021-02-11 12:10:08 +05:30
LICENSE chore: Introduce enterprise edition license (#3209) 2021-12-09 12:07:48 +05:30
package.json feat: Header for help-center pages (#4987) 2022-07-08 21:19:19 +05:30
postcss.config.js feat: Display reply time in widget (#1349) 2020-10-18 23:32:22 +05:30
Procfile chore: Fix db:prepare error in deployments (#1668) 2021-01-19 16:47:25 +05:30
Procfile.dev Feature: Add Sidekiq docker (#443) 2020-01-27 00:15:13 +05:45
Procfile.test Chore: Initialize Cypress tests (#1078) 2020-07-21 20:11:22 +05:30
Rakefile Initial Commit 2019-08-14 15:18:44 +05:30
README.md chore: add artifact hub shield to README (#4904) 2022-06-21 20:02:35 +05:30
SECURITY.md docs: update chatwoot VDP guidelines (#2740) 2021-08-03 16:13:44 +05:30
semantic.yml Chore: Update copy on Signup page (#1023) 2020-07-09 16:28:09 +05:30
tailwind.config.js feat: Support Dark mode for the widget (#4137) 2022-04-01 20:59:03 +05:30
VERSION_CW feat: add chatwoot ctl(cwctl) cli tool (#4836) 2022-06-22 23:39:01 +05:30
VERSION_CWCTL fix: non-zero exit on --logs and handle no opts (#5006) 2022-07-08 18:49:27 +05:30
workbox-config.js [Feature] Add PWA support (#157) 2019-10-18 12:37:09 +05:30
yarn.lock fix: Update yarn.lock file to fix deployment issue (#5019) 2022-07-12 13:58:57 +07:00

Woot-logo

Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

Deploy Deploy to DO


Maintainability CircleCI Badge Docker Pull Badge Docker Build Badge Commits-per-month Discord Huntr uptime response time Artifact HUB

Chat dashboard

Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.

Features

Chatwoot supports the following conversation channels:

  • Website: Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support.
  • Facebook: Connect your Facebook pages and start replying to the direct messages to your page.
  • Instagram: Connect your Instagram profile and start replying to the direct messages.
  • Twitter: Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned.
  • Telegram: Connect your Telegram bot and reply to your customers right from a single dashboard.
  • WhatsApp: Connect your WhatsApp business account and manage the conversation in Chatwoot.
  • Line: Connect your Line account and manage the conversations in Chatwoot.
  • SMS: Connect your Twilio SMS account and reply to the SMS queries in Chatwoot.
  • API Channel: Build custom communication channels using our API channel.
  • Email: Forward all your email queries to Chatwoot and view it in our integrated dashboard.

And more.

Other features include:

  • CRM: Save all your customer information right inside Chatwoot, use contact notes to log emails, phone calls, or meeting notes.
  • Custom Attributes: Define custom attribute attributes to store information about a contact or a conversation and extend the product to match your workflow.
  • Shared multi-brand inboxes: Manage multiple brands or pages using a shared inbox.
  • Private notes: Use @mentions and private notes to communicate internally about a conversation.
  • Canned responses (Saved replies): Improve the response rate by adding saved replies for frequently asked questions.
  • Conversation Labels: Use conversation labels to create custom workflows.
  • Auto assignment: Chatwoot intelligently assigns a ticket to the agents who have access to the inbox depending on their availability and load.
  • Conversation continuity: If the user has provided an email address through the chat widget, Chatwoot will send an email to the customer under the agent name so that the user can continue the conversation over the email.
  • Multi-lingual support: Chatwoot supports 10+ languages.
  • Powerful API & Webhooks: Extend the capability of the software using Chatwoots webhooks and APIs.
  • Integrations: Chatwoot natively integrates with Slack right now. Manage your conversations in Slack without logging into the dashboard.

Documentation

Detailed documentation is available at chatwoot.com/help-center.

Translation process

The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.

Branching model

We use the git-flow branching model. The base branch is develop. If you are looking for a stable version, please use the master or tags labelled as v1.x.x.

Deployment

Heroku one-click deploy

Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:

Deploy

Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.

DigitalOcean 1-Click Kubernetes deployment

Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.

Deploy to DO

Other deployment options

For other supported options, checkout our deployment page.

Security

Looking to report a vulnerability? Please refer our SECURITY.md file.

Community? Questions? Support ?

If you need help or just want to hang out, come, say hi on our Discord server.

Contributors

Thanks goes to all these wonderful people:

Chatwoot © 2017-2022, Chatwoot Inc - Released under the MIT License.