42e83de5b0
- assignment messages when the conversation team is changed - change assignee based on team - move round-robin and assignee logic to concerns
66 lines
2 KiB
Ruby
66 lines
2 KiB
Ruby
# frozen_string_literal: true
|
|
|
|
require 'rails_helper'
|
|
|
|
shared_examples_for 'round_robin_handler' do
|
|
describe '#round robin' do
|
|
let(:account) { create(:account) }
|
|
let(:agent) { create(:user, email: 'agent1@example.com', account: account) }
|
|
let(:inbox) { create(:inbox, account: account) }
|
|
let(:conversation) do
|
|
create(
|
|
:conversation,
|
|
account: account,
|
|
contact: create(:contact, account: account),
|
|
inbox: inbox,
|
|
assignee: nil
|
|
)
|
|
end
|
|
|
|
before do
|
|
create(:inbox_member, inbox: inbox, user: agent)
|
|
allow(Redis::Alfred).to receive(:rpoplpush).and_return(agent.id)
|
|
end
|
|
|
|
it 'runs round robin on after_save callbacks' do
|
|
# run_round_robin
|
|
expect(conversation.reload.assignee).to eq(agent)
|
|
end
|
|
|
|
it 'will not auto assign agent if enable_auto_assignment is false' do
|
|
inbox.update(enable_auto_assignment: false)
|
|
|
|
# run_round_robin
|
|
expect(conversation.reload.assignee).to eq(nil)
|
|
end
|
|
|
|
it 'will not auto assign agent if its a bot conversation' do
|
|
conversation = create(
|
|
:conversation,
|
|
account: account,
|
|
contact: create(:contact, account: account),
|
|
inbox: inbox,
|
|
status: 'bot',
|
|
assignee: nil
|
|
)
|
|
|
|
# run_round_robin
|
|
expect(conversation.reload.assignee).to eq(nil)
|
|
end
|
|
|
|
it 'gets triggered on update only when status changes to open' do
|
|
conversation.status = 'resolved'
|
|
conversation.save!
|
|
expect(conversation.reload.assignee).to eq(agent)
|
|
inbox.inbox_members.where(user_id: agent.id).first.destroy!
|
|
|
|
# round robin changes assignee in this case since agent doesn't have access to inbox
|
|
agent2 = create(:user, email: 'agent2@example.com', account: account)
|
|
create(:inbox_member, inbox: inbox, user: agent2)
|
|
allow(Redis::Alfred).to receive(:rpoplpush).and_return(agent2.id)
|
|
conversation.status = 'open'
|
|
conversation.save!
|
|
expect(conversation.reload.assignee).to eq(agent2)
|
|
end
|
|
end
|
|
end
|