794a56d4cc
This change allows the user to enable autoresponder during the out-of-office time. Fixes: #2035
71 lines
2.2 KiB
Ruby
71 lines
2.2 KiB
Ruby
class MessageTemplates::HookExecutionService
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pattr_initialize [:message!]
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def perform
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return if inbox.agent_bot_inbox&.active?
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return if conversation.campaign.present?
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trigger_templates
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end
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private
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delegate :inbox, :conversation, to: :message
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delegate :contact, to: :conversation
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def trigger_templates
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::MessageTemplates::Template::OutOfOffice.new(conversation: conversation).perform if should_send_out_of_office_message?
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::MessageTemplates::Template::Greeting.new(conversation: conversation).perform if should_send_greeting?
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::MessageTemplates::Template::EmailCollect.new(conversation: conversation).perform if inbox.enable_email_collect && should_send_email_collect?
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::MessageTemplates::Template::CsatSurvey.new(conversation: conversation).perform if should_send_csat_survey?
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end
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def should_send_out_of_office_message?
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# should not send if its a tweet message
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return false if conversation.tweet?
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inbox.out_of_office? && conversation.messages.today.template.empty? && inbox.out_of_office_message.present?
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end
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def first_message_from_contact?
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conversation.messages.outgoing.count.zero? && conversation.messages.template.count.zero?
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end
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def should_send_greeting?
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# should not send if its a tweet message
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return false if conversation.tweet?
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first_message_from_contact? && inbox.greeting_enabled? && inbox.greeting_message.present?
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end
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def email_collect_was_sent?
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conversation.messages.where(content_type: 'input_email').present?
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end
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# TODO: we should be able to reduce this logic once we have a toggle for email collect messages
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def should_send_email_collect?
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!contact_has_email? && inbox.web_widget? && !inbox.channel.pre_chat_form_enabled? && !email_collect_was_sent?
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end
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def contact_has_email?
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contact.email
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end
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def csat_enabled_conversation?
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return false unless conversation.resolved?
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# should not sent since the link will be public
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return false if conversation.tweet?
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return false unless inbox.csat_survey_enabled?
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true
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end
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def should_send_csat_survey?
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return unless csat_enabled_conversation?
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# only send CSAT once in a conversation
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return if conversation.messages.where(content_type: :input_csat).present?
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true
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end
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end
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